Customer Experience Associate
1 month ago
The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service.
Responsibilities:
- Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism.
- Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction.
- Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.
Qualifications:
- 3+ years of demonstrated experience in customer service, with experience in operations and sales.
- Rental car experience a plus. Excellent customer service skills.
- Excellent oral and written communication skills.
- Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills.
Benefits and Perks:Not only do you get to be part of an organization where you Drive your Potential, Power your Passion
Below are a few perks and discounts:
- Up to 40% off the base rate of any standard Hertz rental.
- Medical, Dental & Vision plan options.
- Retirement programs, including 401(k) employer matching.
- Paid Parental Leave & Adoption Assistance.
- Employee Assistance Program for employees & family.
- Educational Reimbursement & Discounts.
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more.
-
Customer Experience Associate
3 weeks ago
Des Moines, United States Hertz Full time $16Fall into a new career with Hertz! Wage: $15.50 Hourly + monthly commission The Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales...
-
Customer Experience Associate
2 months ago
Des Moines, United States Hertz Full time $16Fall into a new career with Hertz! Wage: $15.50 Hourly + monthly commission The Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales...
-
Customer Experience Associate
1 week ago
Des Moines, United States Hertz Full timeJob DescriptionStarting pay $18.00 The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location....
-
Customer Experience Technician
3 weeks ago
Des Moines, United States Greater Des Moines Partnership Full time**Customer Experience Technician - Adoption** Company: Animal Rescue League of Iowa Company Description: The Animal Rescue League of Iowa (ARL) is Iowa's largest nonprofit animal shelter, caring for thousands of pets yearly. Job Type: Full Time Yes Posted Date: February 24, 2022 Deadline Date: March 17, 2022 Job Industry: Not for Profit - Charitable Job...
-
Des Moines, Iowa, United States Animal Rescue League Of Iowa Full timeJob DescriptionJob DescriptionAs Iowa's largest nonprofit animal shelter, we are committed to protecting animals and addressing the growing demand for animal control facility space. Our mission has taken a giant leap forward with the opening of our cutting-edge New Animal Services location This 21,850-sf facility represents a significant upgrade, designed to...
-
Customer Operations Associate
1 week ago
Des Moines, Iowa, United States Johnson Controls Full timeUnleash Your Potential with Johnson ControlsLooking for an amazing opportunity with a company that is a global leader in smart, healthy, and sustainable buildings? Join the Johnson Controls team and be a part of shaping a brighter future. With a strong emphasis on well-being and growth, we offer a workplace where your voice matters. Why Join Us:Competitive...
-
Customer Experience Center Claims Coordinator
4 weeks ago
Des Moines, United States Venerable Full timeDeliver on claim requests efficiently and accurately while also providing support to the team and department. Work closely with beneficiaries and agents to resolve not in good order requirements for processing claims. Analyze, prepare, and process complex claim requests within time and quality standards. Research and resolve issues related to complex...
-
Customer Experience Representative
1 month ago
West Des Moines, United States Farm Bureau Financial Services Full timeCustomer Experience Representative I Are you passionate about delivering excellent customer service and are customer focused? Would you like to join a company that cares about employees, has a competitive pay scale, and invests in you through continued training and education? Do you have strong initiative and the ability to work well independently? If so,...
-
Customer Experience Center Claims Coordinator
4 weeks ago
Des Moines, United States Venerable Full timeDeliver on claim requests efficiently and accurately while also providing support to the team and department. Work closely with beneficiaries and agents to resolve not in good order requirements for processing claims. We are currently working in a Hybrid Work Model, in the office each Tuesday and Wednesday, and remote the remaining three business days. This...
-
Senior Customer Experience Specialist
3 weeks ago
Des Moines, United States Curium Pharma Full timePress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:Curium is the worlds largest nuclear medicine company with more than a century of industry experience. We develop, manufacture and distribute world-class radiopharmaceutical products to help patients around the globe. Our...
-
Customer Operations Associate
1 month ago
Des Moines, United States Johnson Controls, Inc. Full timeUnleash your potential with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are...
-
Customer Operations Associate
3 weeks ago
Des Moines, United States Johnson Controls, Inc. Full timeUnleash your potential with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are...
-
Senior Customer Experience Specialist
1 week ago
Des Moines, Iowa, United States Curium Pharma Full timeCurium is a leading company in nuclear medicine, bringing over a century of industry knowledge. We are dedicated to developing top-notch radiopharmaceutical products to assist patients worldwide. Our rich heritage and innovative mindset drive us to deliver excellence and exceptional service. With manufacturing centers in Europe and the USA, Curium offers...
-
Customer Operations Associate
1 month ago
Des Moines, United States Johnson Controls Full timeUnleash your potential with the Johnson Controls team!As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely...
-
Customer Experience Manager
2 weeks ago
Des Moines, United States ARTISAN Management Group Full timeJob DescriptionJob DescriptionARTISAN Management Group (“AMG”) is a growing multifamily property management firm with a portfolio of communities located in the Midwest. As the vertical property management company of ARTISAN Capital Group (“ACG”), AMG currently owns and operates over 7,000 apartment units in six states. Headquartered in Des Moines,...
-
Customer Operations Associate
3 weeks ago
Des Moines, United States Johnson Controls Full timeUnleash your potential with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely...
-
Customer Operations Associate
1 month ago
Des Moines, United States Johnson Controls Full timeUnleash your potential with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely...
-
Customer Operations Associate
3 weeks ago
Des Moines, United States Johnson Controls International Full timeUnleash your potential with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are...
-
Customer Operations Associate
3 weeks ago
Des Moines, United States Johnson Controls Full timeUnleash your potential with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely...
-
DMAS- Customer Experience Technician: Adoptions
4 weeks ago
Des Moines, United States Animal Rescue League Of Iowa Full timeJob DescriptionJob DescriptionAs Iowa’s largest nonprofit animal shelter, we are committed to protecting animals and addressing the growing demand for animal control facility space. Our mission has taken a giant leap forward with the opening of our cutting-edge New Animal Services location! This 21,850-sf facility represents a significant upgrade, designed...