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Front of House Manager
4 weeks ago
Note: the restaurant is tentatively scheduled to open in May/June 2024.
Position Type:
- Full-time (30+ hours per week)
Compensation:
- $20 an hour
- Earn a $0.25 raise per quarter
- Within 3 months of opening, 1 Manager will be promoted to Director ($25 an hour) based on performance, leadership, and problem-solving ability
Our Benefits Include:
- Competitive pay.
- Scholarship opportunities.
- Team parties and outings.
- Flexible scheduling (and closed on Sundays).
- A fun work environment where you can positively influence others.
- Learning firsthand from an experienced Operator and restaurant leaders.
- Intentional growth and development to help you reach your professional goals.
Front of House Manager Responsibilities:
- Assist in hiring new team members.
- Set team goals, work towards accomplishing them, and celebrate the wins.
- Develop and grow the team's capabilities through intentional coaching.
- Hold the team accountable to all standards and lead by example.
- Provide feedback and encouragement often.
- Lead meetings with Shift Leaders and Team Leaders.
- Represent the FOH at Director level meetings.
- Schedule shifts for assigned team.
- Confirm checklists are being completed to standard.
- Maintain a clean and safe environment.
- Ensure disciplinary action is given fairly and consistently.
- Assess current systems and implement ideas for improvement.
- Assist with cash management and catering operations.
- Respond to guest inquiries and problems.
- Be very competent helping guests use the mobile app.
- Other duties as assigned.
Also, be able to lead and support your team with their responsibilities referenced below:
- Welcome and greet guests.
- Take orders at the cash register.
- Assemble and bag meals for dine-in and carry-out guests.
- Expedite third-party orders for delivery driver pickup.
- Maintain cleanliness of assigned area.
- Deliver meals to curbside guests in the parking lot.
- Prepare drinks, ice cream treats, and milkshakes.
- Manage cash for assigned till.
- Restock inventory and order supplies.
- Assist guests with mobile app orders.
- Help prepare catering orders.
- Other duties as assigned.
Qualifications and Requirements:
- Smile.
- Create and maintain eye contact.
- Speak enthusiastically.
- Make emotional connections with guests.
- Serve and help others.
- Communicate effectively.
- Multitask quickly, yet thoroughly.
- Exhibit a cheerful and positive attitude.
- Be team-oriented, adaptable, and dependable.
- Possess a strong work ethic and be detail-oriented.
- Adhere to Chick-fil-A rules and dress code at all times.
- Have the ability to lift and carry 20-30 lbs.
- Have the ability to stand for long periods of time.
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