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Back of House Manager

4 months ago

Miami Shores, United States Chick-fil-A Full time $20 - $21
At Chick-fil-A Miami Shores, the Back of House (BOH) Manager role is more than just a job; it's an opportunity In addition to working directly for an independent Owner/Operator, Managers gain leadership experience that goes far beyond serving a great product in a friendly environment. Managers are responsible for leading their teams to provide exceptional dining experiences for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food. His or her area of responsibility will primarily focus on the kitchen areas including food preparation, breading, fryers, dishwashing, walk-in freezer, walk-in cooler, break room and back office.
Note: the restaurant is tentatively scheduled to open in May/June 2024.
Position Type:
  • Full-time (30+ hours per week)

Compensation:
  • $20 an hour.
  • Earn a $0.25 raise per quarter.
  • Within 3 months of opening, 1 Manager will be promoted to Director ($25 an hour) based on performance, leadership, and problem-solving ability.

Our Benefits Include:
  • Competitive pay.
  • Scholarship opportunities.
  • Team parties and outings.
  • Flexible scheduling (and closed on Sundays).
  • A fun work environment where you can positively influence others.
  • Learning first-hand from an experienced Operator and restaurant leaders.
  • Intentional growth and development to help you reach your professional goals.

Front of House Manager Responsibilities:
  • Assist in hiring new team members.
  • Set team goals, work towards accomplishing them and celebrate the wins.
  • Develop and grow the team's capabilities through intentional coaching.
  • Hold the team accountable to all standards and lead by example.
  • Provide feedback and encouragement often.
  • Lead meetings with Shift Leaders and Team Leaders.
  • Represent the BOH at Director level meetings.
  • Schedule shifts for assigned team.
  • Confirm checklists are being completed to standard.
  • Maintain a clean and safe environment.
  • Ensure disciplinary action is given fairly and consistently.
  • Assess current systems and implement ideas for improvement.
  • Assist with inventory management and catering operations.
  • Submit and receive truck, bread and produce orders.
  • Other duties as assigned.

Also, be able to lead and support your team with their responsibilities referenced below:
  • Prepare, cook, and assemble safe food fast and accurately.
  • Adhere to Chick-fil-A food safety standards.
  • Be knowledgeable of all kitchen stations including fries, breading, food preparation, and dishwashing.
  • Keep the kitchen clean and orderly at all times.
  • Stock kitchen inventory as needed.
  • Work safely around kitchen equipment.
  • Report maintenance issues to leadership.
  • Complete all opening or closing tasks as assigned.
  • Adhere to Chick-fil-A rules and dress code at all times.
  • Other duties as assigned.

Qualifications and Requirements:
  • Smile.
  • Create and maintain eye contact.
  • Speak enthusiastically.
  • Make emotional connections with guests.
  • Serve and help others.
  • Communicate effectively.
  • Multitask quickly, yet thoroughly.
  • Exhibit a cheerful and positive attitude.
  • Be team-oriented, adaptable, and dependable.
  • Possess a strong work ethic and be detail-oriented.
  • Adhere to Chick-fil-A rules and dress code at all times.
  • Have the ability to lift and carry 20-30 lbs.
  • Have the ability to stand for long periods of time.