Event Security Staff

3 weeks ago

Hartford, United States XL Center Part time $18 - $25
POSITION PURPOSE:The Event Security staff is responsible for ensuring the safety of all guests at the XL Center and Pratt & Whitney Stadium. 

Pay Rate: $25.07/hour ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Arrives for scheduled shift on-time, tucked shirt/neatly groomed, in a clean, pressed, well-maintained complete uniform
  • Verifies credentials to ensure control of access into restricted areas
  • Answers guest questions in a knowledgeable and helpful manner
  • Responds immediately and professionally to guest disturbances/incidents
  • Secures both ticketed areas and non-ticketed areas of the facility
  • Screens guests as they enter the facility in accordance with the established standards
  • Accurately and thoroughly completes all pertinent reports and documentation
  • Effectively diffuse potentially volatile situations
  • Works cooperatively with all staff and emergency professionals
  • Interacts in a polite and professional manner, and maintains a positive and helpful demeanor with everyone
  • Consistently and continually enforces facility policies & procedures related to prohibited items, disruptive behavior, etc. 
  • Performs other duties as required to the satisfaction of Supervisors and Management

 SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
  • Valid CT Guard Card, required (must have physical card)
  • Prior Customer Service Experience, preferred
  • Excellent communication skills required with thorough understanding of written and spoken English, required
  • Knowledge and skill in radio communication, preferred
  • Ability to stay focused and maintain a high level of awareness of all happenings in/around the assigned location 
  • Ability to listen effectively, take and execute directions, as given
  • Ability to work a flexible schedule including days, nights, weekends, and holidays
  • Ability to work at the arena in Hartford, CT and the stadium in East Hartford, CT
  • Ability to stand for at least 4-8 hours per shift
  • Ability to work independently and in a team environment
  • Ability to traverse a variety of terrain and floor surfaces including stairs, escalators, carpet, concrete
  • Ability to work in heights, in darkened area, around crowds, loud noises and flashing lights
  • Ability to remain calm and focused in fast-paced environment and stressful situations
  • Ability to work in adverse weather conditions, as needed

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