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Lead Spa Front Desk Agent

3 months ago

Tempe, United States Marriott Phoenix Resort Tempe at the Buttes Full time
Position Type: Full-Time/Part Time 

About Us: At Narande Spa at Phoenix Marriott Tempe at the Buttes we are dedicated to providing our guests with a luxurious and rejuvenating experience. Nestled in the heart of Tempe, our spa offers a tranquil retreat with world-class treatments and exceptional service. We are seeking a motivated and dynamic Lead Spa Front Desk Agent to join our team and help us deliver unparalleled guest satisfaction.

Job Summary: As the Lead Spa Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their spa experience. You will oversee the front desk operations, ensuring smooth check-ins and check-outs, managing bookings, and addressing guest inquiries with professionalism and grace. Your leadership will be instrumental in fostering a positive team environment and enhancing the overall guest experience.

Qualifications:
  • Previous experience in a front desk or guest services role, preferably in a spa or hospitality setting.
  • Proven leadership and supervisory skills with the ability to inspire and guide a team.
  • Excellent communication and interpersonal skills, with a friendly and professional demeanor.
  • Strong organizational abilities and attention to detail.
  • Proficiency with hotel and spa booking systems.
  • Ability to handle high-pressure situations and resolve issues effectively.
  • Flexibility to work varied shifts, including weekends and holidays.
  • Previous experience in a spa environment is a plus.
  • Commitment to maintaining cleanliness and procedure to ensure a pristine and inviting environment for guests.