Spa Receptionist

We are seeking a highly organized and customer-focused Spa Front Desk Associate to join our team at the Marriott Phoenix Resort Tempe at the Buttes. As a key member of our spa team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our clients.

• Guest Service: Provide personalized attention to guests, respond to their inquiries, and resolve any issues in a timely and professional manner.
• Front Desk Operations: Manage the front desk, including checking in and out guests, handling payments, and maintaining accurate records.
• Communication: Effectively communicate with guests, staff, and management to ensure a smooth and efficient operation.
• Problem-Solving: Anticipate and resolve guest complaints and concerns in a professional and courteous manner.
• Teamwork: Collaborate with spa staff to ensure a high level of service and maintain a positive and supportive work environment.

• Excellent Communication Skills: Ability to communicate effectively with guests, staff, and management.
• Organizational Skills: Ability to manage multiple tasks and priorities in a fast-paced environment.
• Customer Service Skills: Ability to provide exceptional guest service and resolve issues in a timely and professional manner.
• Teamwork: Ability to work collaboratively with spa staff to achieve a high level of service.