Veterinary Assistant Manager
2 months ago
The Role:
- The Assistant Manager is responsible for creating a culture of encouragement, mutual trust, respect and cooperation among team members incorporating the company’s vision, mission, and core values.
- The Assistant Manager will collaborate with the hospital Medical Director and Practice Manager to ensure effective deployment of medical services.
- Ensure compliance and accountability for all standard hospital operating procedures as well as full compliance with local, state, and federal regulations and all applicable laws governing veterinary business operations.
- Accountable for client and referring veterinarian satisfaction.
- Supervision/Training: Expertise with phone protocols, responding to emails, elevated client concerns, creating opportunities for growth and advancement.
- Facilities Maintenance: Equipment maintenance and upkeep.
- Human Resources: Hiring, training, managing, inspiring, discipline, relief coverage coordination, licensing administration, benefits administration, regulatory compliance, sexual harassment training, OSHA, ADA, workers compensation administration, creating an inclusive and respectful environment.
- Operations Management: Workflow efficiency and quality control, inventory management, client service protocols and efficiency improvement, client communications, staff scheduling.
The Candidate:
- We are seeking individuals who possess a strong business acumen, have proven leadership capabilities, a high level of emotional intelligence, interpersonal skills, the ability to develop employees, be a strategic thinker /problem solver, be an outstanding communicator, and can cultivate a positive working environment that supports an exceptional client experience.
- Recent experience in hands-on operations position may help a candidate to be successful in this role.
- Prior experience in hospitality management or retail operations will make the operations manager successful.
- Candidates will have a bachelor’s degree and 2 plus years of business and people leadership experience.
- Veterinary industry experience is not required, but a comfort level working within a clinical setting will be necessary.
Please email your resume and cover letter. Thank you
Job Type: Full-time.
Benefits:
- Dental insurance.
- Employee discount.
- Health insurance.
Schedule:
- Day shift, 5X8hr
Work Location: In person.
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