Sales Support Representative

4 weeks ago

Albuquerque, United States Ferguson Enterprises, Inc. Full time
Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers’ complex projects simple, successful, and sustainable.

Looking to start your sales career with one of the nation’s largest and fastest-growing wholesale distribution organizations? If you want to be a part of a program where the new hires are developed to deliver their best while enjoying the culture of autonomy, recognition, and rewards for achievement, come and join our ‘Sales Support Program’.

Onsite Position Location: Albuquerque, NM

Schedule: M-F 7:00am - 4:00pm

The opportunity:Ferguson is looking to hire motivated Sales Support Representatives who have the desire to build a long-term career with the organization.

Responsibilities include, but are not limited to the following:
  • This position supports the waterworks customer group
  • Assists in multiple behind-the-scenes sales functions such as answering sales calls for general information, addressing and resolving customer concerns or questions, and helping customers by recommending the best products and solutions to support their needs
  • Providing hands-on assistance on an as-needed basis such as helping assist customers on the parts counter and providing backup support in the warehouse
  • Presents job quotes and provides accurate pricing and inventory information to customers
  • Uses customer relationship management (CRM) system and phone system effectively
  • Works together with Sales associates to provide outstanding customer service for both existing and prospective customers
  • May be responsible for providing back-up driver duties and responsibilities
What you need to succeed? 
  • 0-3 years sales and/or customer service experience preferred
  • Waterworks industry experience preferred
  • A desire to learn with a drive to succeed
  • Passion for collaboration and desire to assist customers across the team
  • Ability to build long-lasting relationships while balancing business and customer needs
  • Drive to act and respond quickly to customer needs and make decisions in a timely manner
  • General digital literacy including Microsoft Office
  • Strong written and verbal communication skills
  • Must be at least 18 years of age
  • Valid state issued driver's license required
Why Choose Ferguson?By applying for a career with Ferguson, you have the opportunity to join our award-winning business that is recognized for the value placed on our associates at every level of the organization. Below are some of what we have to offer you:
Professional and personal growth:
  • Structured and robust 8-week training program through a series of virtual classroom and 1-on-1 sessions. The training program is supplemented with on-the-job learning opportunities including hands-on experience in the warehouse and at the counter which could extend beyond the 8-week program.
  • Opportunity to learn and grow – We believe in promoting from within (a testimony to this is the fact that the average tenure of a Ferguson associate is 8.7 years, which is double the national average for U.S. corporate associates)
Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more

About Ferguson Enterprises, Inc.:

Ferguson raises the bar for industry standards as the top-rated wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes beyond plumbing. We are a diverse distributor that spans multiple businesses including HVAC/R, waterworks and industrial. In the past 68 years, we have grown from a local distributor to a $19.9 billion dollar company with more than 1,600 locations and over 29,000 associates in North America. Our associates provide expert advice and a range of products and services our customers want to improve their construction, renovation and maintenance projects. Providing world-class customer service is a cultural belief that is demonstrated every day through our expansive product selection backed by our knowledgeable associates.

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