Customer Service Supervisor

6 months ago

Lakeland, United States Nick & Moes Full time $13 - $15
Working at Nick & Moes is more than just a job – it’s an opportunity that combines teamwork, community, and advancement in a supportive environment that offers valuable benefits. Find out what makes working at Nick & Moes special and what it takes to be part of our team. At Nick & Moes, we know our success comes as a result of the people who choose to work here We believe it is our responsibility to cultivate our associates’ skills and abilities to help them realize their full potential. Therefore, Nick & Moes provides our associates with many opportunities to learn and grow, such as:

Formal and informal learning, including on-the-job and virtual learning paths, each carefully crafted for every position
Robust performance management and development planning processes, which are both self and manager directed
Mentor program to help associates make connections based on career interests and developmental needs.

Our programs begin at the basics and help provide the skills and competencies to move through each role change

CULTUREWhen asked what working at Nick & Moes is like, many associates use words like “special” and say it’s like a family. We agree Our associates value our culture of teamwork and the family-like bond we have with customers. In fact, our unique culture of teamwork, support, and pride has made Nick&Moe's a family as much as a business organization. Nick & Moes associates have a personal connection with their customers and are proud to work for a Company that is known for the quality of their products and their people. We value our people and place a high priority on their health, well-being, and personal development. That means providing our team with quality benefits, training, opportunities for advancement, and support.

We care about our communities and take pride in working as a team with community and charity organizations that seek to improve and enrich the neighborhoods we serve. At the neighborhood level, our associates get involved in important local causes and events. We believe that part of giving back is being a good neighbor At Nick & Moes we inspire commitment by creating a diverse and inclusive atmosphere where everyone can be themselves and participate. We set a tone that ensures that people feel valued for what they bring to the team.

VALUESWe strive to live our mission statement: Fulfilling Lives, Everyday.

VALUE PEOPLE – Nick&Moe's associates are our best resource and our number one competitive edge. People building and team building are the keys to business building. We provide a flexible work environment that promotes a balanced lifestyle.

DELIGHT CUSTOMERS – Our goal is to ensure a consistent customer experience that delivers high quality, reliable products and services at a competitive price. We strive for legendary customer service, which is a safe, clean, fast, fresh, friendly, and hassle-free experience. We listen to our customers and are part of their daily lives. After all, Delighted Associates lead to Delighted Customers.

EMBRACE CHANGE – At Nick&Moe's, we believe change is an opportunity to distinguish ourselves from the competition. By embracing change, we unleash our hidden potential. Change is the only constant.

DO THE RIGHT THING – We are a good neighbor in our communities through the various charities. We practice open communication and we actively listen. Through integrity we build trust.

DO THINGS RIGHT – Nick & Moes is built to last. We apply customer focused quality principles and design our systems to be flexible and entrepreneurial. We take great pride in doing the highest caliber of work. We try to strive to do things right, each and every time.

PASSION FOR WINNING – At Nick & Moes, we thrive on competition. It unleashes creativity and extraordinary performance. We mix hard work and fun. We know there is no finish line but we have the passion and determination to achieve any goal. This drive reinforces commitment and inspires confidence, self-esteem and pride.
We are never satisfied. We are the best, and we intend to stay that way. At Nick & Moes you’re not a number – you’re a friend

JOB DESCRIPTIONS 
Do you thrive in a fast-paced environment? Enjoy meeting new people? Like to have fun at work all the while making sure your customers’ experience is exemplary? Then you may be a perfect addition to Nick&Moe's team.

Some Duties Include…
  • Food preparation
  • Cash register duties
  • Customer service
  • General housekeeping

Key Requirements
  • Customer service driven
  • Enjoys working with people
  • Good communication skills
  • Organized
  • Motivating Experience 
  • Coaching  Experience 
  • Team member development 
  • A Customer Service Manager is responsible for ensuring the satisfaction of customers at all times. This position will report to  General Manager, and keep them apprised of all goings on within all departments . Responsibilities include, but are not limited to:
  • Supervising the daily operations all departments
  • Creating a reliable customer loyalty program
  • Setting customer service goals for team members and helping them reach those goals
  • Interacting with customers and handling customer queries and complaints in a timely manner
  • Maintaining relationships with customers
  • Making weekly and monthly reports and surveys
  • Staying current on the latest industry trends and techniques
  • Respond promptly to customer inquiries.
  • Communicate with customers through various channels.
  • Know our products inside and out so that you can answer questions.
  • Process orders, forms, applications, and requests.
  • Provide feedback on the efficiency of the customer service process.

Job Types: Full-time, Part-time

Salary: $13.00 - $15.00 per hour

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:
  • 10 hour shift
  • 4 hour shift
  • 8 hour shift

Ability to commute/relocate:
  • Lakeland, FL 4410: Reliably commute or planning to relocate before starting work (Required)

Shift availability:
  • Day Shift (Preferred)
  • Night Shift (Preferred)
  • Overnight Shift (Preferred)


About Nick & Moes:

We are a big time convenience store and gas station with multiple delicious food offerings (Nick & Moes Famous Fried Chicken, Pizza hut, Quiznos Subs, and Taco Del Mar) with a big time services and a small town feel. When you are at Nick and Moes, you aren’t a number, you are a friend We have been proudly serving our communities in Polk County, Lakeland, Plant City, Manatee county, and Zephyrhills areas for over 20 years.We've proudly partnered up with some of the biggest brands in the GLOBE, such as Citgo Petroleum, Shell Oil, Chevron Oil, Texaco Oil, Pizza Hut, Quiznos, Taco Del Mar and much more...We are much more than your typical service station. We are always well-staffed to take care of our customers. Our stores are conveniently located and we take great pride in our facilities. We keep our stores clean as a whistle. We’d even like to tell you that you could eat off our bathroom floors, but our legal department advised us not to . . .In addition to being your favorite spot to come get some gas and grab a snack or some drinks, we have been very active in the communities in Polk County, Hillsborough County, Manatee and Pasco county. We have donated tons of time and tens of thousands of dollars to many local charities, local youth clubs, churches, etc... We have also sponsored many local youth league teams as well as donated to many of the local schools. We are not just IN the community, we are PART of the community.One of the great things about being a small business and not one of those big chain stores is the level of customer support we can provide as well as the level of development in our staff . First, our employees take great pride in working for Nick & Moes and that means they love helping the customers. If you need assistance, someone will be there to help. Another advantage is that, while we offer a wide variety of snacks, drinks, craft beers, tobacco products, etc., you may run into a product that you need that we don’t have in stock. Where our big chain competition has little or no control over the stock that they sell, we can help you personally to order EXACTLY what you need – and have it within just a couple days. Other stores may tell you they can’t do it or that it may take them a couple weeks. Not at Nick & MoesWe proudly offer a full Quiznos sandwich shop inside our stores, we also have a full service deli Nick & Moes Famous Fried Chicken, along with our delicious Pizza HutWe also offer a wide selection of beers, ales, lagers, malts, and other craft beers – all in our 30 degree beer caves. We have the coldest beer in town.Join our TEAM TODAY and be a part of something bigger than yourself401 KHealth/Dental/Vision/Life InsurancePaid VacationPTOPaid HolidaysBonuses

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