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Call Center Agent

4 months ago

North Palm Beach, United States Dope Doctors Full time $14 - $18
About the Job:We are looking for an Enthusiastic Call Center Representative who combines excellent customer service and multitasking skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.

Call Center Representative Responsibilities:
  • Understand the responsibility of serving as the first point of contact for patients of our practice.
  • Greet callers warmly & provide courteous service throughout the call.
  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to calls and emails, providing accurate information and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information while using sound judgement diffusing upset patients as needed.
  • Schedule appointments for patients that support office flow and function.
  • Maintain professional relationships with customers through ongoing excellent customer service.
Qualifications:
  • High school or equivalent (Preferred).
Job Type: Full-time.

Schedule:
  • Flexible Schedule
  • 8 hour shift - You decide
  • Monday to Sunday - You decide
Experience:
  • Customer Service: 1 year (Preferred).
  • Computer Skills: 1 year (Preferred).
Work Location: In person.