Global Network Operation Engineer
1 week ago
Remote
6+ Months
Global Network Operations NOC III to be responsible for providing advanced technical support to maintain products and services, performs testing and coordination, use of CLR, vendor management, escalations, and other duties related to maintaining the network. The Global Network Operations NOC III works independently under minimal supervision while performing a wide spectrum of moderately difficult assignments requiring alternative analysis, innovation, and judgement.
Responsibilities:
- Performs advanced troubleshooting/diagnostics to identify problem areas for resolution
- Create and deploy Maintenance Requests for after-hours network augments
- Work directly with the NCC and TAC for overall health of the network
- Tracks trouble resolutions, provides ticket updates and other information to customers
- Runs tests, checks processes, and assists with repair coordination activities
- Coordinates with technicians and dispatches field technicians to provide maintenance/repairs and service
- Gathers information and provides network data analysis
- Provides technical consultation/coaching, and mentoring for technicians and staff
- Work directly with vendors as required for special network deployments
- Constantly watching the network for issues and alerting the NCC when one is identified
- Running scripts across the network looking for inconsistencies or required updates
- Work directly with telemetry when console access to all devices is not provided or down
Qualifications:
- Minimum of 5 (five) years' working in a service provider role
- Proficiency with SONET/DWDM Network Configurations
- Experience with Ciena 6500 /Infinera/Alcatel PSS-32/16
- Experience with vendor deployment of new gear
- Ability to create/modify DWDM/SONET services (DS3 to 100GIG)
- Working knowledge of IP Network concepts
- Technical Project Management experience
- Excellent verbal and written communication skills
- Detail oriented
- Flexible and adapts well to a constantly changing environment
- Experience managing technical projects
- Flexible schedule to support the deployment of after-hours maintenance requests
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