Drayage Customer Service Rep

2 months ago

Compton, United States MDB Transportation Full time $21 - $25
Position: Transportation/Drayage - Customer Service RepCompany Name: MDB Transportation.FLSA Status for Employee: Non-Exempt.Position Type: Full-Time.Location: Compton, CA (On-Site).Salary Range: $21.00 - $25.00.
MDB Transportation is a fully asset-based carrier offering unmatched reliability in a dynamic regulatory landscape. Our commitment to sustainability is at the core of our operations, mirroring the environmental impact of planting over 12,000 trees, reducing greenhouse gas emissions by 169 metric tons, and effectively taking 100 cars off the road. Our operational scale includes handling 23,400 shuttled containers and covering 452,304 miles annually, all while maintaining the highest satisfaction among our clientele. These figures aren't just numbers; they represent our dedication to being a sustainable and efficient freight transportation company.

MDB's strategy focuses on innovation and adaptability in logistics services. Since 2002, we have evolved beyond a mere transportation company in Los Angeles to a proactive partner in supply chain management. Our team of logistics professionals excels in adapting to market changes, ensuring we deliver tailored solutions that exceed customer expectations. This approach guarantees not just efficient delivery but also unparalleled value and reliability in our transportation services.

Position Summary:We are seeking a highly self-motivated, energetic and experienced Drayage Customer Service individual to join our company. To be successful in this role, candidates must be computer savvy, enjoy working in a fast-paced environment with the ability to triage and prioritize projects with strong attention to detail.

Duties and Responsibilities:
  • Ensure accurate and timely data entry into our TMS system.
  • Day to Day tracking/tracing containers.
  • Utilize Process Monitors and Workflows on daily basis.
  • Monitoring port terminal websites for load availability for import and export.
  • Working with steamship lines to minimize per diem and detention charges.
  • Ensure timely movement and delivery of containers to customers daily.
  • Provide live notification of any incurred charges and request approval.
  • Communicate with customers regarding any issues with shipments or delays per customers’ requirements.
  • Plans and tracks the delivery of containers according to customer request.
  • Be a liaison to customers and dispatchers to bring all orders to completion according to company standards.
  • Keep accurate records and documentation of customer interactions.
  • Review and monitor customers' profiles for accuracy.
  • Coordinate pick-up, delivery, and return appointments.
  • Build strong relationships with our customer base to increase volume and develop new business.
  • Ability to present reports to management.
  • Understand department process workflow by constantly looking for areas of improved efficiencies.
  • Work closely with operations to optimize performance.  
  • Perform other tasks assigned by management.
  • Communicate accrued charges to customers at the time of occurrence for approval.

Required Skills and Competencies: 
  • Proficient in Excel and Word. 
  • Ability to work independently, in a fast-paced environment.
  • Attention to detail.
  • Ability to prioritize and multi-task.
  • Ability to work overtime during peak season. 
  • Knowledge of administrative and clerical procedures.
  • Excellent written and oral communication skills.

Required Education and Experience:
  • Minimum 1-2 years of customer service experience in drayage trucking.
  • Proficiency with Microsoft Outlook, Word, and Excel.
  • TMW is a plus.

Pay: 
  • The pay is depending on experience ($21.00 - $25.00/hr) and will be discussed during an in-person interview.

Benefits:
  • Employer Paid Medical.
  • Employer Paid Dental.
  • Employer Paid Vision.
  • Weekly Pay.
  • Life Insurance.
  • 401(K).
  • Employee Assistance Programs.
  • Vacation pay.
  • Sick pay.
  • Excellent opportunity for career advancement.
  • Employee events.


About MDB Transportation:

MDB Transportation was established in 2002, a small carrier with only ten trucks. Today we operate over 30 trucks between local and over the road operations. We have expanded at a steady pace with a quality fleet of equipment and company drivers.

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