MDC Information Center Advisor

2 weeks ago

Miami, United States Miami Dade College Full time $21 - $27
Miami Dade College is now accepting applications for MDC Information Center Advisors. The MDC Information Center Advisor responds to telephone calls, e-mail inquiries, and live chats from current and prospective students and ensures follow-up communication.  This position supports college campaigns and provides students with recommendations regarding academic advisement, career related topics, financial aid, registration, and resources. 

Duties and Responsibilities:
  • Provides academic advisement to new, current, transfer, transient, undecided, and reverse transfer students
  • Assists students with the selection of programs of study
  • Resolves student advisement and enrollment issues
  • Assists students with course scheduling and academic planning
  • Provides information regarding eligibility requirements
  • Participates in scheduled training activities and workshops
  • Provides information about graduation and verifies graduation eligibility
  • Provides admission assessment, registration, and financial aid information
  • Participates in recruiting activities 
Minimum Requirements: 
  • Bachelor’s degree from a regionally accredited institution in a related field and three (3) years of related experience
  • All degrees must be from a regionally accredited institution
  • Knowledge and understanding of College organization, goals and objectives, and policies and procedures
  • Knowledge of academic advising principles and practices
  • Ability to work collaboratively in a team environment
  • Ability to interpret and apply college policies and procedures using professional judgment and common sense
  • Knowledge of Microsoft office software and student information systems
  • Ability to maintain a high level of poise and professionalism at all times
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
  • Outstanding customer service skills and ability to resolve problems in a calm, understanding and helpful manner
  • Ability to logically analyze problems and determine the appropriate action to be taken for resolution
  • Ability to read and comprehend simple instructions, correspondence, and memos 
  • Ability to work a flexible schedule to include evening and weekend assignments
  • Ability to work effectively in a multi-ethnic and multi-cultural environment with students, faculty, and staff
To learn more about this and other employment opportunities with Miami Dade College, please visit us at www.mdc.edu/jobs.

About Miami Dade College:

Miami Dade College is the largest, most diverse and highly regarded college in the nation. We operate eight campuses with over 6,000 employees who educate over 164,000 students from around the world. The College offers over 300 programs of study and several degree options, including vocational, associate, and baccalaureate degrees. With such a large organization, our employment needs are very diverse. From full-time professional faculty to part-time adjunct faculty and support staff, the people who comprise the MDC workforce are the innovators who help the College maintain our reputation as one of the most highly regarded colleges in the country.

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