Appointment Setter

Previous appointment-setting, coordinator, or telemarketing experience is REQUIRED.Experience working in an outbound call center or direct sales is PREFERRED.
The Appointment Setter role is responsible for making outbound calls to existing customers of our clients and scheduling appointments for them. These are established B2B or B2C relationships. This is NOT cold calling. As an Appointment Setter, you will play a crucial role in driving business growth by generating interest and scheduling a follow-up meeting for our clients. You must be able to effectively communicate with and engage customers in both scripted and unscripted phone conversations. DUTIES:

• Conduct warm calls to existing customers to generate appointments with their account representatives.
• Engage with customers in a professional and friendly manner to promote products or services.
• Qualify leads.
• Utilize effective sales techniques to overcome objections and secure appointments.
• Maintain accurate and up-to-date records of all calls and appointments.

REQUIREMENTS:

• Fluent in English, both written and verbal
• Excellent communication and interpersonal skills
• Engaging, friendly, and professional personality
• Strong persuasive and negotiation skills
• Results-driven and self-motivated
• Excellent customer service
• Ability to multi-task while demonstrating strong organizational skills
• Computer-savvy: Ability to navigate and utilize CRM systems, Microsoft and Google software tools, spreadsheets, and documents.
• Self-motivated and ability to work under limited supervision 
• Previous experience in inside sales, customer service, or telemarketing 
• Must have your own PC or laptop with Windows 10 or higher (no Mac, iOS, etc.), 2-way headset with USB connection, and high-speed internet access.
• Must reside in the United States
• Able to participate in class training via Zoom
• ALL applicants must complete a recorded voice assessment on Indeed.
• ALL candidates must be willing to submit to a background check contingent on hire.
• Bilingual in Spanish is a plus, not a requirement

If you meet the requirements outlined above and are ready to join our dynamic team, please submit your application through the provided platform. We look forward to reviewing your application.
ABOUT H2INSIGHTH2insight is an established leader in the Customer Experience Management Industry with over 27 years in business. Local to Tampa Bay, H2insight aims to foster a positive culture for its employees, while working with passion and purpose on our mission to help our clients promote customer loyalty and retention.

About H2insight, Inc.:

H2insight is an innovator in Customer Experience Management (CEM) solutions, with extensive expertise in surveys, customer calling, online and social review systems, and loyalty programs. Over the last 25 years, we have helped over 3,000 organizations improve their customer experience. We have received numerous industry awards for customer satisfaction. Just as importantly, we’ve helped our clients transform enhanced customer loyalty into revenue.

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