Customer Service Representative

2 months ago

Sunrise, United States Synergistix Full time
Customer Service Representative
The Customer Service Specialist will provide exceptional customer service support for a number of products and services. The primary responsibility for this position is to provide customer service phone support for the needs of healthcare providers and pharmaceuticals sales representatives. Spanish speaking is preferred but not required.

Key Responsibilities:
  • Aiming to transcend the customer’s experience every time.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Gaining expert knowledge and understanding of the company’s services and applications.
  • Building relationships with customers to create a reputation of exceptional customer service.
  • Following strict guidelines, processes, and company standards.
  • Responding promptly to customer inquiries.
  • Ability to de-escalate issues in stressful situations.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Ensure customer satisfaction and provide professional customer support.
  • Providing daily follow-up to ensure customer satisfaction.
  • Tracking “Open Tickets” and keeping ticket histories current and complete, including customer interactions, transactions, comments, and complaints.
  • Answering “how to” questions and directing customers.
  • Monitoring all customer support calls in the call-tracking system.
  • Returning calls from customers, as well as entering new issues or requests into the call-tracking database on a daily basis.
  • Documenting resolutions and offering suggestions for inclusion in the department knowledge base.
  • Ability to read from scripts.
  • Passionate, friendly, and enthusiastic attitude towards customers.

Qualifications/Competencies:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions.   
  • Compliance with all personnel policies. 
  • Fluency in English, (Spanish speaking a plus)

Education, Experience & Technical Requirements:
  • 1+ years of customer service experience.
  • Experience servicing high-end customers in a call center setting.
  • Required understanding of standard concepts, practices, and procedures.
  • Ability to type 40 wpm.

Soft Skills:
  • Excellent customer service skills are required.
  • Strong organizational, verbal, written, and inter-group collaborative skills a must.
  • Ability to prioritize issues and respond accordingly.
  • Strong analytical and problem-solving abilities.
  • Demonstrated ability to work individually as well as part of a team.
  • Self-motivated with the ability to take initiative and provide results.
  • Flexibility to perform duties outside of normal job scope.

Perks of Being a "Synergistian":Synergistix offers a comprehensive benefits package including:
  • Comprehensive health plans with generous company match for employees and dependents.
  • 401k plan.
  • Dental and Vision plans.
  • Supplemental/Gap Plans.
  • Short and Long Term Disability insurance.
  • 100% company-paid life insurance plan (with buy-up).
  • Spouse and Children life insurance plans.
  • Up to 3 weeks of Paid Time Off (PTO).
  • Paid Day Off during the month of your birthday.
  • Paid Day Off during the month of your service anniversary.
  • Company-paid Volunteer Time.
  • Flexible work schedules.
  • Local Employees required to work a hybrid schedule of both scheduled and in-office time and telecommuting.
  • Casual Dress 5 days a week.

Synergistix Cares about its Employees:At Synergistix, we care about our employees and their career development, while ensuring a challenging work environment. There are many things we do to show our employees they’re valued including the following perks
  • Annual Employee Appreciation Day.
  • Monthly Town Hall Meetings.
  • Birthday and Service Anniversary Celebrations.
  • Fun events for you and your family including our Annual Company Picnic and Holiday Celebration.
  • Bagel Friday’s.
  • Game room.
  • Dry cleaning service.
  • Monthly appreciation events.
  • ...and much more

Sounds Like You? Apply NowSynergistix is an equal opportunity employer M/F/V/D. We appreciate your interest in our company however only qualified candidates will be considered.

About Synergistix:

Since 1997, Synergistix has driven the commercial success of Life Sciences companies by enabling them to build strong customer relationships and highly effective sales teams. In addition, Life Sciences companies turn to Synergistix for our sample accountability services and sample management support. As we continue to grow and diversify, we are proud to offer an extraordinary company culture with a variety of exciting opportunities and career paths for dedicated professionals. To learn more about Synergistix visit, www.synergistix.com.

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