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Customer Experience Associate

3 months ago

Dallas, United States Laderach USA Part time $19 - $20
Laderach N. America is seeking an in-office PT Customer Experience Associate to support the Customer Relationships Manager in our Office in NorthPark, TX. This position will be supporting E-Commerce. An E-commerce and Customer Experience Associate is responsible for managing an organization's online sales and marketing channels. You will be supporting to drive an effective, profit-generating e-commerce strategy. This includes integrating customer data collection, customer experience design, online advertising, SEO, analytics, and customer relations management. Through effective management, they ensure that their company's web traffic and sales are optimized, that customer service standards are being met, and customer satisfaction is being achieved. Must have superb attention to detail and complete daily, weekly, and monthly administrative tasks.

GENERAL DUTIES:
  • Respond to customer inquiries and requests via telephone, email, and chat within Laderach’s SLA policy
  • Document all inquiries, requests, resolutions, and follow-up tasks
  • Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
  • Display a courteous and empathetic attitude to all customers
  • Perform research to answer customer inquiries and requests
  • Meet quantitative performance metrics as outlined
Qualifications for Customer Service Representative:
  • 2+ years of customer service experience
  • Experience working with inbound and outbound calls, customer retention,
  • Proficient in Microsoft Office
  • Excellent interpersonal and communication skills
  • Comfortable working in a high-volume role
  • Demonstrated ability to prioritize tasks and manage time efficiently
  • Basic computer skills in various software and web-based applications
COMPENSATION PACKAGE:
  • Compensation: $19-$20 hourly (DOE)
  • Employee Assistance Program
  • Läderach Products Discount 50% and additional discounts and perks
Job Type: Part-time

Pay: $19.00 - $20.00 per hour

Benefits:
  • Employee assistance program
Schedule:
  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Morning shift
  • Weekends as needed


About Laderach USA:

Freshness All our ingredients are carefully selected. Only the best is good enough. For us, freshness is not a matter of finest taste. It is our everlasting frame of mind. In connecting the rainforests with the Swiss Alps, we find the origins of our taste. We accompany our chocolate every step of the way: from the cocoa fields to our customer. And we know each of our partners by name and by heart. That is what makes our chocolate fresh. Switzerland We are proud to produce exclusively in Switzerland. So that we may guarantee the highest quality. We love our Swiss culture and Swiss traditions. They have always inspired us in our work. Our roots are the base for our innovations. The Swiss Alps are our home. But the world is our guest. Craftmanship We are masters of our craft. We strive for perfection every day. The common passion for chocolate unites us. We still make many of our products by hand. For something to be beautiful, it must be unique. We believe in the authentic craft. And we continue the tradition of the Chocolatiers.