HVAC Customer Service Representative

4 weeks ago

Coral Springs, United States Monar Air Conditioning, LLC Full time $19 - $23
Monar Air Conditioning is growing, Come Grow with Us

Monar Air Conditioning is a State Licensed and Insured HVAC Company located in Coral Springs. We have been serving the North Dade, Broward, and Palm Beach areas since 1995 specializing in service, repairs, maintenance, and installation for both residential and commercial air conditioning systems.

Company Benefits:
  • 401(k) with Company Match
  • Paid Holidays
  • PTO - Vacation & Sick
  • Health Insurance Pay
  • Gym Membership
  • Holiday Bonus
  • Referral Program
  • Ongoing Training and Education
Qualifications:
  • Minimum 2 years Call Center OR Customer Service Experience (preferably in the HVAC industry)
  • Experience using multi-line phone systems.
  • Must have strong verbal, written, and interpersonal communication skills.
  • Must be proficient in Microsoft Office, Google, and Outlook.
  • Service Titan experience a PLUS
  • QuickBooks experience a PLUS
  • Mechanical permit experience a PLUS
  • Must be detailed oriented and organized with strong problem-solving skills. 
  • Must be a team player, self-starter and results oriented with little supervision. 
  • Must be able to thrive in a fast-paced, high call volume environment.
  • Ability to work under pressure and balance multiple tasks with a positive attitude.
  • High integrity with advanced social skills and the ability to make solid connections.
  • Valid Driver’s License and legally authorized to work in the US.
  • High School Education or Equivalent
 Job Responsibilities:
  • Receive high volume inbound customer service calls to schedule appointments for service, inspections, maintenances and update existing client information.
  • Make outbound calls to existing and potential customers.
  • Assist with schedule board and the dispatch of technicians.
  • Prepare mechanical permits for new installations.
  • Enter vendor invoices into QuickBooks.
  • Collect outstanding balances from customers.
  • Maintain and update customer database with complete and accurate information.


About Monar Air Conditioning, LLC:

Established in 1995, Monar Air Conditioning is a family-owned and operated company. Our office is located in Coral Springs, FL. We install, service, and maintain residential and light commercial air conditioning systems.

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