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Customer Service Representative

3 months ago

Las Vegas, United States Williams-Sonoma Inc. Full time $17
Williams-Sonoma Inc.

Customer Service Representatives 
Now hiring seasonal full-time staff until November 2024
For an immediate response, please apply directly through this portal: Customer Service Representative - Seasonal Full Time - Williams-Sonoma Inc. Customer Care Centers (applicantstack.com)

Why you and why us?

Who are our Customer Service Representatives? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma Inc. brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.

What Benefits do you offer?
  • 40% Discount on most merchandise
  • Fun contests / rewards and recognition programs.
  • Paid Training 
  • 401k options 
  • Internal conversion and promotional opportunities. Based on position requirements and tenure, this can occur within the first 60 days if interested.
  • Pay = $17.00/hr

Essential Functions: The nuts and bolts
  • Address customer questions and concerns regarding product and delivery information.
  • Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
  • Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
  • Check inventory, process returns, issue replacements and credits for damaged or defective merchandise.
  • Perform other duties as assigned.

Qualifications: What you need to apply
  • High School diploma or GED.
  • 1 - 2 years previous customer service experience.
  • Experience in a performance-based or metric-driven environment.
  • Strong ability to communicate both verbally and written with capable data entry skills.

Important Facts: MUST HAVE THESE FOR CONSIDERATION
  • Ability to complete mandatory paid training for 4 weeks - 100% attendance is required.
  • Position is located in Summerlin so please be privy to commute location 


About Williams-Sonoma Inc.:

Williams-Sonoma, Inc. is a multi-channel specialty retailer of high quality products for the home. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. We currently operate retail stores in the United States, Canada, Puerto Rico, Australia, and the United Kingdom, and franchise our brands to third parties in a number of countries in the Middle East, the Philippines and Mexico. Our products are also available to customers through our catalogs and online worldwide.