Collection Specialist

1 week ago

Hanover, United States The Chefs’ Warehouse Full time
Position Summary: Under general direction of the Director of Credit and Collections the AR Specialist is responsible for Collection and maintaining an assigned accounts receivable portfolio. What you’ll do: 
  • Under the direction of the Director of Credit and Collections, monitors Accounts Receivable aging and identifies past due accounts.
  • Contacts past due customers via phone and email daily. 
  • Resolves Billing and Customer Credit issues. 
  • Negotiates payment plans as needed. 
  • Maintains customer profiles and ensures accurate information received from sales team and forwarded to corporate for entry into the database.
  • Obtains and emails requested statements, invoices, credit memos and additional paperwork as necessary. 
  • Research and reconciles customer claims of invoice payment.
  • Addresses timely rejected payments such as NSF checks, ACH and declined credit cards. 
  • Answers AR phone/email inquiries and follows up timely and as requested.
  • Under the direction of the Director of Credit and Collections provides guidance, as required, to the cash applications team for proper application of customer payment(s).
  • Assists with special projects as required.
  • Provide weekly reporting to the Director of Credit and Collections. 
  • Actively participates in meetings to discuss accounts and critical issues. 

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