Mobile Technician
7 days ago
Responsibilities:
- Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management.
- Work directly with clients to provide a high level of customer experience.
- Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions.
- Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and general Electric Vehicle (EV) systems.
- Properly perform the walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment to assess client needs accurately.
- Accurately document client concerns for diagnosis and repair.
- Follow correct repair order documentation procedures, i.e. The Three C’s.
- Invoice and collect payment.
- Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed.
- Review appointment schedule to plan travel time and visit duration for mobile services.
- Provide support at Service Center based on demand.
- Ability to travel in assigned territory and other service locations.
- Other duties as assigned.
Qualifications:
- 2-5 years of experience as an automotive service technician with high voltage repairs and diagnosis.
- High School Diploma or GED (Required).
- Self-sufficient, highly organized and comfortable working independently and as part of a team.
- Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrain.
- Customer facing experience exhibiting excellent written and verbal communication skills.
- Proficient in Microsoft Office as well as learn proprietary DMS software.
- EPA 609 Certification.
- ASE Certifications.
- Willingness to complete Lucid provided CPR training post hire.
- Valid driver license with no suspensions within the past year.
Preferred Qualifications:
- Previous Mobile Service Technician experience.
- Experience in luxury automobile repair environments.
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