Network Response Technician

3 weeks ago

Englewood, United States Express Employment Professionals Full time
Job DescriptionJob Description

Job Title: Network Response Technician
Pay: $21-$23/hr.
Benefits: While contracted with Express, you will be offered Medical, Dental, Vision, Sick Pay, Long & Short-term Disability
Location: Englewood, CO
Position type: Full-time, Evaluation Hire
Schedule: Monday – Friday, 8-12 hour day shifts during training, then will switch to overnight shifts 

Express Employment Professionals of Centennial and Castle Rock is seeking an Network Response Representative  to join the team of a network mobility solutions company in Englewood, CO The ideal candidate will be responsible for coordinating with vendors, customers and installation technicians regarding the install of purchased tech products.

Job Highlights:

  • Responsible for coordinating with vendors, customers, installation technicians regarding the install of purchased tech products
  • Track and assist in scheduling technicians for multiple jobs
  • Ensure installation is completed within a specified time frame or be capable of meeting deadline obligations
  • Reviewing and approving photos of installed equipment and materials
  • Provide basic reporting recaps for all installs to ensure overall improvement in processes
  • Responsible for conducting site surveys
  • Resolve routine to complex customer problems through telephone discussions, remote desktop tools, live chat, and email
  • Expected to create and maintain training or solution documentation
  • NRT will be expected to prioritize customer demands while working with multiple customers at nearly the same time
  • NRT will be expected to support in field technicians
  • NRT will be expected to escalate problems to the appropriate person and/or department promptly
  • In the event installation projects are slow, NRT will assist with the fulfillment projects in the warehouse

What we look for:

  • Experience in in cabling installation is a huge plus
  • 2+ years' experience in a similar role
  • Working knowledge of MS Office & G-Suite
  • Aptitude for learning new software
  • Critical thinking skills 
Company DescriptionExpress Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, long term or permanent, temporary, and part-time employment in a wide range of positions, including professional, commercial, industrial, and administrative.Company DescriptionExpress Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, long term or permanent, temporary, and part-time employment in a wide range of positions, including professional, commercial, industrial, and administrative.

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