Estimator/Customer Service Representative

4 weeks ago

Warrenville, United States Countryside Customs Full time
We are seeking a dedicated Customer Service Representative (CSR) to join our team at our body shop.   Countryside Customs has been in business for 39 years in the automotive Collision and Repair Industry.  The CSR will be responsible for providing exceptional customer service, addressing customer inquiries and concerns, scheduling appointments, coordinating with technicians, and ensuring a smooth and satisfactory experience for our clients throughout the repair process. The ideal candidate should possess excellent communication skills, a strong attention to detail, and a passion for delivering top-notch service.

Responsibilities:
  • Greet customers in a friendly and professional manner.
  • Answer phone calls and respond to emails promptly and courteously.
  • Assist customers with scheduling appointments for estimates, repairs, and other services.
  • Collect and record customer information accurately in the system.
  • Create detailed estimates for vehicle repairs using CCC Estimating software, including parts, labor, and other necessary services.
  • Perform parts mirror matching to ensure accurate pricing and availability of replacement parts.
  • Prepare supplements to be submitted to insurance companies for additional repair work or unexpected costs.
  • Communicate effectively with technicians and other staff to coordinate repairs and service timelines.
  • Provide accurate explanations of repair processes, estimates, and parts matching to customers.
  • Keep customers informed about the status of their vehicles and any delays or changes in the repair timeline.
  • Handle customer complaints and concerns with empathy and professionalism, working to resolve issues promptly.
  • Process payments and invoices accurately.
  • Maintain a clean and organized work environment.

Qualifications:
  • High school diploma or equivalent; additional education or training in customer service is a plus.
  • Proven experience in customer service roles, preferably in an automotive or body shop environment.
  • Excellent communication skills, both verbal and written.
  • Strong interpersonal skills and the ability to build rapport with customers.
  • Proficient computer skills, including experience with CCC Estimating software, customer management systems, and Microsoft Office Suite.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Attention to detail and accuracy in data entry, record-keeping, and parts matching.
  • Knowledge of automotive terminology and repair processes is desirable but not required.
  • Experience creating estimates and supplements for insurance companies is a plus.
  • Willingness to learn and adapt to new technologies and procedures.
  • Ability to work independently as well as part of a team.

Benefits:
  • Competitive pay based on experience.
  • Health, dental, and vision insurance options.
  • Paid time off and holidays.
  • Opportunities for career growth and advancement within the company.
  • Training and development programs.

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