Peer Mentor/EHA

5 months ago

Orlando, United States St. Vincent de Paul CARES Full time $18
MISSION STATEMENT:
To be a beacon of light by transforming lives in the Vincentian spirit of charity, justice, and mercy through interpersonal connectivity.
SUMMARY: 
The Peer Mentor provides direct outreach and pre-screening to potential individuals interested in enrolling in the Supportive Services for Veteran Families Program. Qualified candidates must possess a clear understanding of the service delivery system and the resources available for veterans and their families. Individuals will provide peer support, mentoring, and coaching to SSVF program participants to help them access and navigate community and veteran resources. This individual will also serve as a quality assurance representative to veteran households accessing SSVF funds and participate as a member of the strengths-based Case Management team.
 ESSENTIAL DUTIES AND RESPONSIBILITIES: (These essential job functions are not to be construed as a complete statement of all duties performed.  Employees will be required to perform other job-related duties as required. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at this time) Outreach:
  • Identify locations frequented by potential veteran applicants (including veteran family members)
  • Provide direct outreach to veterans and their families in their naturally occurring environments (i.e. home visits and community visits)
  • Engage and build rapport with the target population
  • Provide identification of and pre-screening for eligibility of potential applicants
  • Coordinate initial screening and assessment with the Case Management team
  • Participate in Stand Downs and other VA/community outreach activities
  • Provide client access to services and community resources as needed
 Support:
  • Provide peer support, mentoring, and coaching to SSVF participants through assistance in navigating and accessing veteran and mainstream resources
  • Accompany veterans to appointments, when appropriate
  • Provide peer support and mentoring in securing permanent housing
  • Facilitate discussion and training in peer groups, as determined by the Case Management team
  • Monitor and document participation, progress, referrals, and services provided to the participant
  • Assist the Case Management team in preparing discharge plans and follow-up contact with SSVF program participants
  • Complete paperwork and data reports as requested by the Program Manager including the use of HSMIS
 Networking:
  • Attend agency, community, and supervisory meetings, as needed
  • Maintain working relationships with community agencies to provide comprehensive services to participants
  • Maintain working relationships with veteran-serving organizations
  • Attend in-service training and outside conferences/workshops, as requested by the Program Manager
 OTHER RESPONSIBILITIES:
  • Comply with all applicable training requirements
  • Comply with all company safety, personnel, and operational policies and procedures
  • Comply with work schedule to ensure effective operations of Agency programs
  • Contributes positively as a member of a productive and cooperative team
  • Performs other duties as necessary to fulfill the St. Vincent de Paul CARES Mission
 Employee Benefits: 
  • 95% Employer paid Employee only coverage (zero ded, $10 co-pay plan) 
  • 10k Employer paid Basic Life insurance 
  • 120 hrs PTO accrued biweekly starting on day 1 of employment 
  • 13 Paid Holidays to include Employee’s birthday and Date of Hire 
  • We also have various retention and referral bonuses 
  • 2 weeks of paid training to include DEI initiatives 
  • Flexible schedules in most positions 
  • 3% Employer match after 6 months 
  • We also offer Dental, Vision, Life, Short Term Disability, Long Term Disability, Accident, Critical Illness, Hospital, ID Shield, Legal Shield, Additional Life, FSA Medical, and FSA Dependent Care 
 REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)
  • Able to speak, write, and understand English
  • Possess basic computer skills
  • Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and able to work with diverse racial, ethnic, and economic groups
  • Flexible work schedule including evenings, nights, weekends, and holidays
  • Ability to set appropriate limits, work under deadlines, and multi-task
  • Ability to organize, prioritize, self-motivate, and deliver results
  • Excellent communication and listening skills
  • Possess strong work ethics
  • Successfully pass Law Enforcement background screening
  • Valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business
  • Must have reliable transportation
  • Participate in the Agency Performance Quality Improvement (PQI) program and Accreditation/ Reaccreditation process
  • Mission-driven attitude supplemented with integrity and passion
  • Adherence to the highest ethical standards, personally and professionally
  • A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance
  • Evidence of deep alignment with the St. Vincent de Paul CARES Mission and Values
 ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)  
  • Basic knowledge of the resources in the community available for the veteran population, especially services and programs offered by the VA
  • Have basic knowledge of severe and persistent mental illness and substance abuse
  • Ability to form partnerships in the community and seek out community resources
  • Strong oral and written communications
  • Strong organizational, time management, and data management skills
  • Proven ability to work effectively both individually and as part of a team
  • Ability to multi-task and problem-solve under pressure
  • Ability to provide positive customer service to difficult populations
 EDUCATION AND EXPERIENCE: (Pending on the position and if prior to hiring is approved by the Chief Executive Officer, a comparable amount of training, education, or experience may be substituted for the minimum education qualifications)
  • This position is specific to an individual with prior military experience. Experience or education with human services, homelessness, and veteran resources is a plus
  • Individuals will be responsible for attending peer support training prior to mentoring participants
  • Must be able to comply with complex governmental regulations, policies, and procedures and demonstrate thorough document compliance efforts and activities
  • Must be proficient with data management and information systems and have basic knowledge of Excel, PowerPoint, and Outlook
 GENERAL PHYSICAL DEMANDS:
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made, if appropriate, to enable people with disabilities to perform the described essential functions of the job. Working in an office/site requires prolonged sitting at the computer workstation; standing, bending, reaching, lifting up to 20 lbs. and some driving. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.  MENTAL DEMANDS: 
  • Must handle new and diverse work problems on a daily basis.
  • Personal maturity is an important attribute. 
  • Must be able to resolve problems, handle conflict, and make effective decisions under pressure. 
  • Must have the ability to listen objectively to people, perceive the real problem, and assist in bringing issues to a successful conclusion. 
  • Must relate and interact with, volunteers, clients, contractors, visitors, and employees at all levels within the Agency. 
 WORK ENVIRONMENT: 
The environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable diseases, possible exposure to verbal abuse, or similar behavior from residents/clients. On an as-needed basis, employees may be called upon to work outside of the established work schedule or work odd hours. All information associated with the Agency is confidential.  St. Vincent de Paul CARES is an Equal Opportunity Employer.

About St. Vincent de Paul CARES:

SVdP CARES is a non-profit organization committed to ending homelessness: making it rare, brief, and one-time. With “Housing First” principles at the core, all SVdP CARES programs are built on the belief that everyone has the right to live in dignified and affordable housing with a healthy disregard for all community-perceived barriers to housing including employment history, criminal/credit background, mental health, addiction, or religious practices. SVdP CARES works to rapidly house those experiencing homelessness within 30 days and concurrently connect them to resources and stabilization support services to assist their needs. SVdP CARES serves 19 counties across 7,678+ square miles of Florida including Charlotte, Citrus, Collier, Desoto, Hardee, Hernando, Highlands, Hillsborough, Lake, Lee, Manatee, Orange, Osceola, Pasco, Pinellas, Polk, Sarasota, Seminole, and Sumter counties. Everyone is welcome through our doors, regardless of race, color, religion, sex, ancestry, age, national origin, citizenship, physical or mental disability, genetic information, veteran or military status, sexual orientation, and gender identity.

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