Sales Operations Analyst

4 days ago

Phoenix, United States TOK America Full time $72,000
TOK America - A Subsidiary of Tokyo Ohka Kogyo Co., Ltd.

TOK America, Inc. plays an extremely important part, serving as the supply hub of semiconductor photoresists and high-purity chemical agents for the customers in United States and Europe. We are a wholly owned subsidiary of a world leader in advanced chemical formulations. Our company has consistently pursued programs of research and development of superior new technologies and new technical methodologies based on the following management principles: “continue efforts to enhance technology,” “raise the quality levels of products,” “contribute to society” and “create a frank and open-minded business culture”.

Company Perks:
  • Medical, dental, and vision insurance - TOK pays 100% of the premiums for all employees
  • 401(K) with company match
  • Paid life insurance
  • 15 Paid Holidays
  • Generous Paid time off
  • On-the-job training and skill development
  • Employee assistance program
___________________________________________________________________

Title: Sales Operations Analyst (English/Chinese Bilingual)Department: TOKCCAZStatus: Salary (Exempt)Schedule: Monday-Friday 8 am-5 pm
SUMMARY:

Function: Support sales operations to ensure proper ordering and inventory management is maintained using ERP system and facilitate prompt communication between customer and manufacturing.

REQUIRED EDUCATION & EXPERIENCE:
  • Bachelor’s degree (B.A. or B.S.) from four-year college or university.
  • Minimum of two years’ experience supporting sales reps and sales territories or equivalent combination of education and experience.

ESSENTIAL JOB FUNCTIONS:
  • Collect data to create and organize sales presentations and ensure that all sales presentation materials are prepared prior to deadlines.
  • Update and maintain customer database by inputting customer profile information.
  • Input invoice and bill-back data.
  • Analyze, consolidate, and forward daily action summaries to managers.
  • Use data to investigate the logistical history to resolve order and inventory problems.
  • Research and offer products, promotions, and pricing information to new and existing customers.
  • Provide sales projections by creating and sending sales tracking reports.
  • Report any inventory or service issues to management immediately.
  • Respond to internal TOKCCAZ and TOKA inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
  • Instruct and guide users in the use of equipment, software, and manuals.
  • Recommend and/or perform actions to correctly solve problems.
  • Interpret, distill, and present complicated and/or technical information to employees, customers, and others in understandable and relatable terms to aid and enhance levels of understanding and implementation.
  • Use and operate a computer, office equipment and other technology devices frequently and consistently throughout each day with a high degree of skill, accuracy, and independent judgment for the purpose of reviewing, analyzing, creating, transmitting, and presenting documents, data, and other business-related information.
  • Perform other necessary duties and tasks as requested.

REQUIRED PERSONAL SKILLS:
  • Proficiency with MS Office programs.
  • Ability to communicate fluently in English and Chinese (verbal/written).
  • Strong communication and negotiation skills
  • Able to work independently or in a team setting.
  • Excellent analytical and problem-solving skills.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

PeriodicalAttending annual and/or quarterly refresher courses related to hazardous waste management and handling, general safety, quality management, and environmental management.

FURTHER JOB REQUIREMENTS:
  • You must have a dependable means of transportation to get to and from the work site.
WORKING ENVIRONMENT: This position requires employee to remain alert and observe surrounding areas and conditions to identify, recognize, and respond to potential obstacles, safety concerns, hazards, threats, property conditions requiring attention, unauthorized and/or dangerous persons, and emergencies. The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Direct applicants only. Recruiters please don't contact this job post. Do NOT contact us with unsolicited services or offers.

This position primarily works in a temperature-controlled, sometimes high-pressure office environment. Our office spaces include traditional office lighting (including fluorescent lighting), traditional office furniture, shared office space and restrooms, and facilities that include consistent and frequent noise (often louder than ambient noise), conversations among employees and customers, interruptions, and other similar distractions. Performing work in a typical office environment may also include exposure to ordinary and typical odors, scents, perfumes, and other airborne odors associated with people congregating, working, and sharing space together. We cannot guarantee a 100% scent-free work environment.

Job Type: Full-time

Pay: $72,000.00 per year

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Application Question(s):
  • Can you work Monday through Friday, 8 AM to 5 PM?

Experience:
  • Sales Support: 1 year (Required)

Language:
  • Mandarin (Required)

Ability to Commute:
  • Phoenix, Arizona 85027 (Required)
Work Location: In person

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