Clinical Patient Service Representative
6 months ago
Job Details:
Receptionist is responsible for opening clinic daily and completing the following:
- Unlock doors, turn on lights and radio.
- Ensure waiting room is tidy.
- Count starting balance in cash box and document on daily cash log, initial and obtain verification initials as well.
- Sort and distribute contents of the courier bin (courier clinics only).
- Review scheduled appointments for any added appointments, print “Fee Ticket” and determine what elements of check-in process are needed. (i.e. NOPP Acknowledgement, Financial Communication Policy, Minor and General Consent Forms, insurance update, referral, etc).
- Print daily appointment list report from electronic scheduling system and post copy per clinic specific protocol.
Greet and check-in patients for appointments:
- Verify demographic information including.
- Full name.
- Date of birth.
- Address.
- Phone/Contact Numbers.
- Email.
- Update NOPP Acknowledgement, Financial Communication Policy, Minor and General Consent Forms.
- Confirm referral status as needed.
- Review alerts in patient chart and proceed accordingly.
- Verify insurance information in electronic scheduling system, if necessary, update with new insurance information.
- Verify insurance card is scanned into electronic health record.
- When applicable, explain insurance and financial policies such as self-pay down-payment policy and timely payment discount for patients without insurance.
- Collect co-pay, payment on account and/or full balance of cosmetic procedures. Provide receipt and document on daily cash log.
- Inform patient of outstanding patient balance and use provided scripting to request payment on account.
- Scan documents into electronic health record including but not limited to referral/outside physician chart notes, prescription refills, lab results, prior authorization requests, etc.
- Waiting Room Management.
- Organize magazines in waiting room and dispose of outdated copies.
- Inform patients if provider is running excessively behind.
- Maintain tidiness of waiting area and reception counter throughout the day.
- Check schedules for added, canceled and no-show appointments throughout the day.
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