Warehouse Management Technology Manager

2 months ago

Saint Rose, United States Southern Glazer's Wine & Spirits Full time $95,000
Overview:Responsible for a team of technicians who provide support activities required for upkeep and maintenance of warehouse MHE (Material Handling Equipment) systems at several SGWS locations to ensure they function as intended to support ongoing business operations. 

Primary Responsibilities:
  • Manage a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines
  • Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers
  • Manage a data-driven, evidence-based approach to support strategic decision-making
  • Drive Performance and Operational Initiatives as necessary
  • Proactively work to reduce costs and improve productivity (Continuous Improvement)
  • Provide training for employees on procedures/systems 
  • Set and maintain adherence to Escalation protocols in providing the first level of support to resolve incidents involving infrastructure and client technology, including but not limited to client hardware/software, printers, and network components in MHE production systems
  • Handle incidents & provide support to the team and triage as needed
  • Building and broadcasting reports for SCM Technology Reporting
  • Follow up on root cause analysis of reliability issues to prevent reoccurrence
  • Ensure effective administration and compliance of all internal processes and procedures
  • Perform other job-related duties as assigned

Minimum Qualifications:
  • Bachelor's Degree – Engineering, preferred
  • 5 or more years of relevant experience
  • 3 or more years of work experience in Warehouse Operations & Support
  • Understanding of IT infrastructure, including (e.g., printers, PC's, software programs) 
  • Knowledge of wholesale distribution is strongly preferred
  • MS Office and other general desktop software experience with an advanced understanding of Excel
  • Must have some experience with troubleshooting and provisioning MS Windows-based systems
  • Strong organizational & time management skills. Must be able to multi-task, prioritize effectively, and change direction on short notice in an effective manner

Physical Demands:
  • Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device
  • Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
  • Work week will often exceed 40 hours including working mornings, nights, weekends, and holidays when required
  • May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement;Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance levels consistent with the past relevant experience, knowledge, skills, abilities, and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

About Southern Glazer's Wine & Spirits:

Southern Glazer's Wine & Spirits is the largest distributor of beverage alcohol in North America, and proud to be a multi-generational, family-owned company. Southern Glazer’s has a proud history of consistently delivering impeccable service in 44 states, plus the District of Columbia, and Canada. It’s all made possible by our employees. Our careers focus on delivering a captivating and rewarding experience. Challenging our colleagues every step of the way, we provide the tools for them to grow, succeed and accomplish both their personal and professional goals. Together, we can deliver the highest quality service for our suppliers and our customers while we put you on the career path you’ve been looking for.Southern Glazer’s is nationally recognized by its supplier partners as well as by its customers for its state-of-the-art distribution capabilities and its leading-edge information technology. We also believe in the importance of giving back, being a socially responsible corporate citizen and making contributions to national, state and local charitable organizations.

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