Pre-Visit Specialist I
1 month ago
The Pre-Visit Specialist I:
- Provides scheduling, pre-registration, and other pre-visit revenue cycle services and a variety of general information requested by our customers.
- Provides aforementioned services for various service lines and modalities across the organization per physician orders/referrals and/or customer calls or inquiries with an emphasis on exceptional customer experience.
- Schedules appointments in accordance with physician and/or patient requests with emphasis on filling the first available appointment and considering payer pre-authorization time-frames.
- Informs patients of any/all necessary pre-procedure preparations including any procedure pre-requisite requirements.
- Coordinates appointments using multiple HIS (Health Information Systems), provider schedules, software tools, and data repositories and completes all necessary follow up to ensure a seamless patient experience.
- Pre-registers patients at the time appointments are scheduled, including collecting accurate and complete demographic and billing information, verifying insurance coverage and benefits, reviewing Medicare medical necessity, providing out-of-pocket payment estimates and collecting copay and other patient financial responsibility, satisfying regulatory requirements and providing wayfinding guidance/instructions to patients to ensure arrival at their designated point of service.
- The Pre-Visit Specialist supports the health system’s mission, vision, and values of patient-centric care and understands how he or she contributes to the health system’s vision of achieving that commitment to patients, their families, and the community.
Education Requirements:
- High School Diploma or equivalent required.
- Associate's degree or higher education preferred.
Experience Requirements:
- Customer service experience.
- Proficiency with computer systems, software programs (Microsoft Office), telephones, and other office equipment.
- Previous experience in general clerical office or administrative duties or applicable classwork may be substituted.
Preferred Experience:
- Previous experience in hospital, healthcare practice, or health insurance company.
- Medical Terminology: Work experience or classwork.
Licensure/Certification:
- CHAA preferred (Certified Healthcare Access Associate).
Company Information:
Augusta Health is a mission-driven, independent, nonprofit, community health system located in Fishersville Virginia in Virginia’s scenic Shenandoah Valley. Augusta Health offers a full continuum of inpatient and outpatient which includes Augusta Medical Center a 255 bed inpatient facility and Augusta Medical Group which is comprised of 40 practice locations and four urgent care locations.
About Augusta Health:
Augusta Health opened in 1994 to continue a tradition of personalized care with small-town hospitality that began with predecessor hospitals in Staunton and Waynesboro. Today, our highly trained physicians and staff use state-of-the-art technology to provide top quality care with warmth and compassion. We offer many amenities so patients and families can be comfortable and close during difficult times Quick Stats for 2022 255 beds 225 active medical staff 2,450 employees 50 volunteers 74 hospice volunteers 59,573 emergency visits 10,324 admissions 892 babies delivered 549 new cancer patients 585,703 outpatient visits to Augusta Medical Group clinics 293,795 other Outpatient Registrations (this includes Home Health, Laboratory, Outpatient Surgery, Imaging, etc.) 61,166 Urgent Care Visits
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