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Bilingual Hospital Dispatcher

4 months ago

Oklahoma City, United States ABM Full time $16
ABM is looking for a Facility Dispatcher for one of our large healthcare facilities. Reporting to the Service Manager and the Operations Manager, the dispatcher is responsible for dispatching Facility Maintenance Technicians to locations in a large medical facility.
Responsibilities:

  • Support the performance of the branch operations, including planned and unplanned maintenance/service/ installation/control calls from customers.  
  • Provides assistance, information and customer service as requested to arriving, transferring or departing clients.  
  • Schedules and dispatches employees, crews/teams, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements.
  • Relays work orders, messages, and information to or from crews/teams, supervisors, and field inspectors using telephones, two-way radios, and/or computers. 
  • Advises personnel about problems such as construction areas, accidents, weather conditions, other hazards, bottlenecks, wait times, etc. 
  • Recognizes and mitigates a variety of miscellaneous hazards encountered within the department and other work environments i.e. surroundings, mechanized equipment, and hazardous materials. 
  • Confers with clients and/or supervising personnel in order to address questions, problems, and requests for service or equipment. 
  • Monitors personnel and/or equipment locations and utilization in order to coordinate service and schedules to achieve optimal efficiency; ensures timely and efficient movement of resources according to work orders and/or resource schedules. 
  • Oversees all communications within specifically assigned areas.
  • Receives or prepares work orders and work schedules.
  • Orders supplies and equipment and issues them to personnel.
  • Records and maintains files and records of customer requests, work, or services performed, inventory, and other dispatch information.
  • Strictly adheres to all safety and regulatory compliance procedures.
  • Coordinates and arranges for necessary repairs in order to restore service and schedules.
  • Miscellaneous duties as assigned.
  • Monitors daily services and create/update a log sheet or service log.
  • Maintains periodic contact with service personnel to ensure completion of assigned duties.
  • Informs the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversight.
  • Creates reports to monitor activity and operations.
 Qualifications:

  • Must be 18 years of age or older.
  • Must be able to speak, write, and read English and Spanish languages.
Preferred Qualifications: 

  • Customer Service or Dispatch Experience 
Schedule: 3:30pm to 12am, Mon-Fri *Required to be on an on-call rotating schedule. 

Pay: $16.48/hr

The pay listed is the hourly range or the hourly rate for this position.   A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data


About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit www.abm.com.