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4 months ago
Key Duties/Responsibilities:
- Serve as a role model for customer-first behaviors according to company standards
- Build a team of customer-focused employees through coaching and measurement
- Handle difficult customer situations professionally
- Handle any customer complaints/concerns
- Respond to customer inquiries on a timely basis
- Answer telephone in a timely manner and utilize Cowboy Chicken greeting procedures.
- Continually coaching all employees to provide outstanding service, ensuring satisfied guests.
- Meeting goals for service, operations and financial results.
- Enforcing restaurant controls, especially cash and inventory.
- Maintaining appropriate staffing and prepares weekly schedules.
- Hiring and onboarding the team.
- Developing the team members and ensuring all are following Cowboy Chicken Operational Standards while providing an outstanding customer experience for our guests.
- Monitoring and reinforcing safety procedures.
- Enforcing leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Cowboy Chicken “culture”, beliefs and values to adhere to and grow the mission and vision.
- Administering all paperwork in a timely manner.
- Analyzing profit and loss statements and meeting established sales plan for unit.
- Participating in catering and Local Restaurant Marketing in local trade area.
- Maintaining awareness and participation in community affairs to take advantage of sales and public relations opportunities.
- Ensuring the restaurant is in full compliance to all local, state and federal regulations to include health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA, OSHA and any other appropriate regulations required for the legal operation of the business.
- Ensuring knowledge, adherence and enforcement of all Cowboy Chicken Policies and Procedures.
- Utilizing operations systems to run a great restaurant every shift, every day.
- Maintaining and recording accurate inventory. • Understands, enforces and adheres to all company policies and procedures.
- Maintaining all company operations standards and compliance.
- Maintaining a clean facility at all times.
- Representing Cowboy Chicken in a professional, positive manner at all times.
- Communicating effectively any and all issues that may impact our business.
- Delivering consistent, high quality products daily, every shift.
- Performing other duties as assigned.
- Must perform all related competencies outlined in the Cowboy Chicken Shift Management Training Workbook
- Must meet Cowboy Chicken driving standards (three year clean driving)
- Pass a pre-employment drug screen and criminal background check
- Post secondary education strongly preferred
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
FFF McDonough promotes a diverse & drug-free workplace. EOE.
About Cowboy Chicken:
Cowboy Chicken is legendary for serving distinctive flavors and mouth-watering chicken. The restaurants specialize in cooking all-natural rotisserie chicken over a wood-burning fire, guaranteed to bring out your inner cowboy. The menu consists of choices for everyone in the family; rotisserie breast Ranch Hand sandwiches, Farm Fresh Salads, Chicken Enchiladas, and chef-inspired Bolero Bowls, along with home style sides including Famous Twice Baked Potaters, spicy Ranchero Beans, homemade peach cobbler and more. With a 'cowboy cool' culture and dedication to guests and communities, Cowboy Chicken aims to exceed the expectations of guests each and every time they visit. The warmth and comfort of that culture are at the heart of everything at Cowboy Chicken. Dine in, take out, delivery and catering services available.
