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Luxury Automotive Delivery Associate

5 months ago

Natick, United States Lucid Motors Full time $24 - $31
As a Delivery Associate, your primary responsibility will be to successfully articulate and deliver the Lucid brand and ownership experience to our customers. On the day that customers receive their vehicles, you will walk owners through all the key features and functions of their Lucid vehicles. Deliveries should be tailored to the owner’s needs by asking the appropriate questions to deliver an exceptional customer-centric experience.

Who we are looking forYou are an enthusiastic and engaging quick learner with a fondness for providing memorable and enjoyable experiences. You will seek to understand the customer before delivery by connecting with the sales team and unpacking the customer journey to learn the preferences and customizations required. The Delivery Associate acts as a Lucid ambassador and drives personalized experiences on the day of delivery. The Delivery Associate is driven by achievement and thrives in an environment where goals are set and attained.

The team you will work withThe Delivery Associate will work closely with the Delivery Supervisor and the sales and service team. The Delivery Associate will typically work from a location that conducts both sales and service activities. We see this role as a key member of the delivery process and a loyalty driver for the Lucid brand.

Delivery Ceremony
  • Guide the customer through the key features and functions of their Lucid vehicle and tailor the experience to their needs.
  • Deliveries can be done either at the delivery center or at the client's preferred location.
  • Represent Lucid by articulating our technological, design, and quality advantages over competitors to benefit the customer’s purchasing decision.
  • Accurately complete required paperwork and collect necessary documents to finalize delivery.
  • Log in relevant delivery and customer information into Salesforce.
  • Show a commitment to refining and adapting your approach to continuously enhance the customer experience, using feedback and customer delivery outcomes as guideposts.

Delivery Preparation
  • Manage pool of assigned deliveries through regular communication with Sales Specialists to align on delivery readiness.
  • Utilize Salesforce to meticulously document essential details such as inbound and outbound activity and delivery specifications. 
  • Connect with the customer to schedule an appointment ahead of the delivery date (through an introduction from the Sales Specialist) to set clear expectations and next steps on the delivery process and requirements.
  • Collaborate with the Delivery Operations Specialist, Service, and Logistics to ensure readiness of vehicle and delivery area for the ceremony.
  • Assist with daily operations as needed.

Qualifications:
  • 1+ years of customer-facing professional experience.
  • Excellent interpersonal and organizational skills with the ability to relentlessly prioritize and problem-solve
  • Comfortable navigating ambiguity.
  • Experience in a luxury retail or hospitality environment preferred.
  • Comfort with using Salesforce or an equivalent CRM system.
  • A Bachelor’s degree or equivalent experience in business, sales, or related discipline.
  • Ability to engage with all customers and members of the Lucid community in an authentic and courteous manner.
  • Demonstrates a passion and enthusiasm for Lucid products and technological advances.
  • Ability to gauge customer's requirements and interests to deliver a personalized and relevant interaction.
  • Possesses strong relating skills including strong oral and written communication, empathy, and active listening ability.
  • Ability to continually refine and adjust engagement approach to improve customer experiences through feedback and review of customer delivery outcomes.
  • Ability to prioritize and schedule tasks independently that places the delivery experience at the center of their decision-making.
  • Takes ownership and responsibility for studio assets, including high-value Lucid customer vehicles.
  • Demonstrates a passion for electric vehicles and premium vehicle markets.
  • Is responsible for introducing our customers to their vehicles and creating a memorable orientation experience.
  • Manages and overcomes customer feedback in a cordial and calm manner.
  • Acts with urgency and champions excellence in all company objectives.
  • Available to work weekends, evenings, nights, and holidays as needed.
  • Ability to present and maintain a clear driving record.
  • Deliveries may occur both in Lucid facilities or at a remote location, so both local and overnight travel will be required on occasion 
  • Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.