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Operations Manager
2 weeks ago
Reports to | Branch Manager
Classification | Exempt
Schedule | Monday – Friday, 8 AM – 5 PM / 40 hours a week Summary/Objective The Operations Manager position manages local scheduling and real-time operations that facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence, and economic goals. Additionally, this position will manage inventory and negotiate with vendors for the purchase of materials, supplies, equipment, and services to be used by the branch. Essential Functions
- Overseeing daily activities to optimize scheduling and maximize real-time utilization of resources
- Analyzing and recommending part-time, flexible, and full-time employee mix for the site
- Communicating branch operational procedures to the branch manager as well as employees within the location
- Enacting contingency plans as needed, escalating and directing activities during times of trouble, disasters, etc.
- Identifying potential problems, troubleshooting, and escalating issues to local and network management
- Participating in analysis at the conclusion of problems, and providing input for future process improvements
- Reviewing ongoing performance results to targets, taking corrective measures as needed at the direction of the branch manager
- Participating in daily, weekly, monthly, and annual planning processes as appropriate
- Performing all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the branch
- Maintaining favorable working relationships with all other employees to foster a positive work environment
- Maintaining a qualified staff for all employees directly reporting to the position
- Recommending pay adjustments, transfers, promotions, and dismissals of direct reports
- Training and developing individuals for assigned roles and future advancement
- Managing inventory as well as negotiating with vendors for goods and services
- Proficiency in Microsoft Outlook, Word, and Excel
- Customer/client focus
- Knowledge of project management
- High degree of professionalism
- Decision-making, problem-solving, and analytical skills
- Organizational, multi-tasking, and prioritizing skills
- Detail-oriented
- Minimum 5 years of operations and/or management experience in the Electrical Distribution Industry required
- High school diploma required
- College degree(s) preferred
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