Program Director
1 month ago
A Brief Overview
The Program Director (PD) is responsible for the administration, oversight and leadership of all community member-related clinical programs of the Cancer Support Community; the supervision of all clinical facilitators and adjunct instructors; and the provision of direct clinical services for people of all ages affected by cancer in accordance with CSC national and local standards, policies and procedures. The PD builds and maintains relationships with members, program professionals, speakers, and key programmatic constituents in the healthcare, medical and academic arenas; develops and manages the program budget, maintains program statistics and reports. The PD works closely with the Cancer Center leadership and others to provide programmatic consultation as it relates to general operations, outreach and marketing and participates in fundraising activities if necessary. The PD is expected to represent the affiliate at the annual Affiliate Leadership Conference and other professional monthly PD meetings.
What you will do
- Program Administration
- Utilize clinical expertise to ensure the accordance of the program with CSC
- Program Standards as defined in the Program Manual and Policies and Procedures.
- In collaboration with other CSC staff, participate in the development of strategic goals and objectives as it relates to program delivery, reach and evaluation.
- Develop content for the program calendar including, but not limited to, recruiting and supervising workshop leaders and adjunct instructors, creating calendar descriptions, program flyers, etc. While the PD is responsible for the program content, he/she is generally not responsible for the design, layout and mailing of the calendar.
- Orient and monitor workshop presenters, adjunct instructors and other CSC speakers to ensure quality, fair balance, and adherence to CSC policies.
- Supervise (or arrange a designee to supervise) the opening and closing of educational workshops and other special programs as well as coordinate clinical staff coverage as needed.
- Be available during office hours to respond to program questions, problems, and opportunities from members, staff, phone or walk-in inquiries, outside agencies, etc.
- Establish and maintain administrative procedures for tracking and implementing member groups, newcomer meetings, educational workshops, mind-body programs, member social events and other relevant member-focused programs.
- Secure and implement national Patient Education Programs as prescribed by the national office including timely submission of all program evaluations and reports.
- Supervise the planning and implementation of regular social events for members. Interact with PD’s from other affiliates via PD conference calls, email communications, regional and national meetings to share best practices, consultation and support.
- Inventory program materials and community resource information and reorder when needed.
- Regularly evaluate member satisfaction and program effectiveness using workshop evaluations, annual surveys of members other tools. Direct Service to Community Members
- Coordinate and/or facilitate special program series as needed and if resources allow.
- Provide and/or arrange for back-up group coverage when a facilitator must be absent for his/her group.
- Provide crisis intervention and short-term counseling to members in distress as needed.
- Conduct (or oversee a clinically trained designee in conducting) pre-group interviews for members wanting to join CSC.
- Provide other direct clinical services as necessary or as determined by the ED/CEO.
- Budget, Resource Development and Statistics
- Create and monitor an annual budget for all member-related programs.
- Assist in reporting and/or fundraising activities in collaboration with the Cancer
- Center leadership and/or development staff if needed.
- Oversee collection of program and member statistical data and submit quarterly program statistics.
- Reports to Headquarters and other entities as required by the ED.
- Utilize this data to assess program utilization trends and to plan for program expansion and/or reductions if necessary.
- Oversee maintenance and security of member registration forms, group rosters, group notes/files, and member activity sheets.
- Supervision and Professional Development
- Facilitate regular Clinical Supervision sessions for facilitators and interns (if applicable) to monitor group process issues, group coverage and program changes, staff announcements, and continuing education about the CSC model and methodology.
- Address facilitator performance problems if and when concerns develop.
- Educate, train and monitor consistency for non-program staff and volunteers on the basics of the program and CSC in general (e.g. volunteers, orientation leaders). Keep up to date and be conversant on psychosocial oncology issues and publications, and represent CSC at regional CSC meetings, the annual Affiliate
- Leadership Conference, and other professional meetings.
- Professional and Program Outreach
- Serve as the staff liaison to the Professional/Medical Advisory Board (PAB) by coordinating recruitment/retention, regular communications, and networking activities.
- Be available as needed for speaking engagements to healthcare professionals.
- Update and review written materials given to the public including fundraisingmaterials to ensure that all information about the program properly and accurately reflects the programs and services rendered.
- Work closely with the marketing and outreach staff/volunteers to publicize the program, and assist in the production of program collaterals such as the calendar, flyers, and brochures.
- Handle correspondence related to workshop-confirmation letters, thank you notes, and, in conjunction with marketing/outreach staff, oversee placement of events notices in various media outlets.
- Develop relationships and opportunities for partnering with other service providers. ACS, local Oncology Nursing Society chapter, etc.
Education Qualifications
- Master's Degree Master's Prepared Licensed Social Worker in the State of NJ required
Experience Qualifications
- 1-3 years Minimum of three years post-graduate and/or license experience. required and
- 1-3 years Min. of 2 years of supervisory or management experience to include personal selection, training, evaluation, and management of paid or volunteer staff.
Knowledge, Skills, and Abilities
- Demonstrated administrative skills, including planning, organizing, scheduling,
- budget management, statistical and program reports, and innovative program development.
- Ability to administer policies and procedures while maintaining a warm,
- professional, personal, informative, and effective program.
- Ability to interact with individuals at all levels (members, donors, staff, public).
- Strong verbal and written communication skills are essential.
- Ability to work a varied and flexible schedule, including evenings and Saturdays.
- Ability to speak in public to large groups.
- Ability to work under pressure with minimal supervision.
- Skilled at working on a computer specifically Word, Powerpoint, Excel, and other databases
- Commitment to working as a team member in a supportive community.
Licenses and Certifications
- LCSW- License Clinical Social Worker Masters Prepared Licensed Clinical Social Worker MSW upon hire preferred or
- LMSW - Licensed Medical Social Worker - State Licensure upon hire required
Holy Name is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented team of physicians, nurses, allied health employees, and a wide variety of non-clinical administrative and operational staff members. Holy Name is an Equal Opportunity Employer.
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