Network Infrastructure Technician Specialist

1 week ago

Paradise, United States My Next Career Path Staffing Full time

Company Overview

My Next Career Path Staffing is a leading staffing agency with over 20 years of experience in technology staffing. We match candidates to the culture of an organization as well as the required skill sets.

Job Description

We are seeking a highly skilled Network Infrastructure Technician to join our team. As a Network Infrastructure Technician, you will be responsible for installing and maintaining physical media and network connectivity infrastructure. This includes providing detailed analysis and documentation of all work conducted while working within a 24/7/365 mission-critical environment.

You will provide remote hand assistance for customer-owned assets that reside within the facilities and assist all operations teams to maintain an exceptional customer experience.

Key Responsibilities

  • Install, terminate, maintain, and troubleshoot various network cabling infrastructure (CAT 3/CAT 5/CAT 6 copper, fiber, and coaxial), including patch panels and cable management systems.
  • Conduct physical installation of various circuits.
  • Perform installation of cabling support structures (cable tray, J-Hooks, ladder rack, ladder rack tray, cable horns).
  • Effectively coordinate with customers, both internal and external, to install, troubleshoot, and test premise equipment.
  • Standard data center infrastructure hardware such as PDUs, computers, switches, routers, optics, wireless access points, and other transport equipment.
  • Perform vendor escorts.
  • Hard drive installation and replacement.
  • RAM installation and replacement.
  • Utilizing remote terminal interfaces.
  • Create design layout records (D.L.R.) for all installations within a web-based environment.
  • Execute standard cable testing procedures.
  • Operate company-provided testing equipment for various cabling systems.
  • Interpret, investigate, and remediate mission-critical alerts.
  • Provide exceptional service to all customers and vendors in a fast-paced environment.
  • Understand and execute appropriate escalation and notification procedures using sound judgment.
  • Accurately document all actions, events, and corresponding time allocated for tasks.
  • Possess the ability to utilize and navigate various ticketing and project tracking systems.
  • Provide input and feedback for the use and optimization of internal network management as well as customer support functions, processes, and procedures.
  • Create and distribute scheduled company notifications via the ticketing system.
  • Must be adaptable to shift scheduling to meet the demand of 24/7/365 operations.

Other Duties:

  • Interstate travel may be required.
  • Provide routine feedback on existing departmental processes.
  • All employees are responsible for the general upkeep and cleanliness of facilities.
  • Other duties as assigned.

Requirements and Qualifications

  • Certification: CompTIA (A+, Network+, Security+)
  • OSHA 10, First Aid/CPR, Ladder & Scaffold Safety, Fire Extinguisher Training, HazMat Training.
  • Education: High School diploma or equivalent.
  • Experience: 1-2 years of experience in Telecom industry or Information Technology discipline.

Compensation and Benefits

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience and qualifications. We also offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

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