Escape Room Supervisor
2 months ago
WHAT WE'RE ALL ABOUT:
At Ryptic Room Escape, we specialize in creating unforgettable, immersive experiences through escape room challenges that engage both the mind and the senses. Our goal is to provide fun, team-oriented entertainment that leaves a lasting impression on our guests. We believe in fostering a fast-paced, energetic environment where creativity and problem-solving thrive, making every day a new adventure for both our staff and customers.
ABOUT THE JOB:
We are currently looking for a dynamic **Escape Room Supervisor** to join our team in San Mateo, CA. In this role, you will lead and oversee our Game Masters, manage scheduling, and ensure games run smoothly. Additionally, you will collaborate with our sales team to meet customer objectives and help deliver an exceptional escape room experience.
YOU ARE:
- Enthusiastic and positive, with a passion for creating fun and immersive experiences.
- Highly organized, with strong leadership and people-management skills.
- A problem solver who thrives in a fast-paced environment.
- Comfortable working with low-voltage electronics and managing technical issues.
RESPONSIBILITIES:
- Oversee Game Masters, ensuring they deliver outstanding customer experiences during each escape room game.
- Supervise staff schedules, providing adequate coverage for peak times and special bookings.
- Lead escape room games as needed, stepping in to provide high-level customer interaction.
- Work closely with the sales team to meet customer objectives and drive repeat business.
- Train, coach, and motivate Game Masters to improve performance and customer service.
- Handle technical troubleshooting and room setup to ensure everything is in perfect working order.
- Implement and maintain standard operating procedures to ensure quality and consistency in service delivery.
- Manage customer issues and concerns professionally, ensuring satisfaction.
- Help maintain the cleanliness, safety, and functionality of the facility.
QUALIFICATIONS:
- 1+ year of experience in team leadership or supervision, particularly in customer service or hospitality (escape room specific experience not required).
- Strong organizational skills and the ability to prioritize tasks effectively.
- Excellent communication and leadership skills, with the ability to provide clear feedback.
- Passion for customer service and creating positive guest experiences.
- Experience with low-voltage electronics, woodworking, or technical equipment is a plus.
- Ability to work a flexible schedule, including weekends and non-traditional hours.
WHAT WE OFFER:
- A dynamic, fast-paced work environment with room for growth and development.
- Opportunities to work in an exciting and creative industry.
- Competitive pay for full-time employees.
- A supportive, team-focused culture that values creativity and leadership.
If you're ready to step into a leadership role, help create memorable experiences, and thrive in a dynamic environment, apply now to become our next Escape Room Supervisor.
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