Client Service Cordinator
3 months ago
- Greet both Client and Patient when they enter the building
- Check-in, obtain a weight and room patients
- Inform staff when patients arrive, and changes to schedules
- Check text messages from clients and answer them appropriately
- Answer e-mails
- Direct questions to the appropriate staff
- Schedule appointments appropriately
- Scan and attach files
- Check out clients, taking appropriate payment
- Compassion toward clients, patients, and staff
- Can answer clients’ inquiries about basic animal care questions and routine procedures.
- Educating clients on over-the-counter products such as shampoos and nutraceuticals; having full knowledge of heartworm and external parasite preventives to promote client education and sales.
- Can handle medical records entries accurately.
- Can handle client/patient transfers with ease.
- Can accurately handle payment transactions.
- Can accurately and empathetically communicate the cost of services to clients.
- Computer Knowledge / Telephone Skills Receives and relays telephone, fax, and email messages accurately and promptly.
- Answers telephones and handles calls quickly, efficiently, and in a professional and friendly manner using a multi-line system.
- Can Enter and update client and patient information into practice computer software.
- Has good computer skills and shows accuracy in inputting details.
- Can maintain positive, cooperative relationships with other employees.
- Can display tact and respect with team members even when busy or hectic.
- Feel and express a genuine liking for animals and their owners and for working in the animal care field.
- Can conduct oneself in a confident and professional manner with clients even when situations are stressful and/or focused on individual tasks.
- Can deal intelligibly, pleasantly, and efficiently with clients, often doing several things at one time.
- Can outline costs and fees in a positive light while supporting hospital payment policies.
- Performs other duties as assigned.
Qualifications:
- High school diploma or equivalent.
- Veterinary experience desired
- Customer Service background desirable.
- Experience with basic office functions; comfortable with Word, typing, email, and adapting to different software.
- Ability to recognize that teamwork is essential for a quality practice; ability to work as a team.
- Physical Effort: Work requires lifting and carrying records and equipment weighing up to 40 lbs; requires sitting and standing for extended periods of time. Working conditions: May be exposed to unpleasant odors, noises, and animal feces.
- May be exposed to bites, scratches, and contagious diseases.
- Strong Work Ethic
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