Vegetation Management Technical Production Support Specialist

2 days ago

Akron, United States Eocene Environmental Group Part time
As our next Database Management Specialist, you will play an integral role in the management of our vegetation management software through providing excellent customer service for both internal and external customers.Eocene Environmental Group, Inc. is an employee-owned company with a strong commitment to recruiting and developing the best talent in the utility vegetation management industry. As our company continues to expand across the country and beyond, new career opportunities become available.
ESSENTIAL JOB FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions:
  • Manage client database program(s) including receiving downloads of data from field personnel, transferring data in various computer programs, generating and closing work requests, creating pre-load files, tracking refusals and tags/help tickets
  • Create and maintain all circuit files and run statistical reports for management
  • Provide high level of exceptional customer support of end users
  • Maintain Mobile Asset Database (ITNow or equivalent) which tracks Personnel, issued Equipment and Accessories for iOS mobile devices
  • Maintain, activate, troubleshoot wireless cellular accounts on iOS mobile devices
  • General support, troubleshooting and assistance for iOS mobile devices
  • Provide IT Solutions information users and iOS mobile devices
  • Assist with onboarding, offboarding and transfer of employees
  • Facilitate the completion of timely and accurate reports
  • Coordinate and prioritizing circuit field work scheduling
  • Production of maps, manifests, and various reports for planner contractors
  • Analysis of the database for quality assurance and data integrity
  • Technical support for field personnel, foresters, planners, and office staff
  • Meet with client to outline and implement data collection/reporting changes
  • Ability to plan, organize and coordinate multiple projects while effectively working with employees across departmental lines and external contacts
  • Perform other duties as related or assigned

JOB REQUIREMENTS:
  • Prior administrative assistance with support of data, databases, and Support Desk
  • Valid driver’s license with a good driving record is required
  • Two or four-year degree in a related field is preferred
  • Ability to work independently and as a part of a team
  • Strong verbal and written communications skills
  • Excellent customer service skills
  • Experience in office management preferred
  • Experience with technical writing and report generating
  • Experience with Microsoft Office and data collection software (GIS experience a plus

To move forward in the process, we require you to complete an application on our careers page. Please follow the below link to apply:
Apply Here

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