Service Technician

5 months ago

Lexington, United States Davidson Heating & Air Full time
Position: Service Technician HVAC

Summary:
  • The Service Technician is responsible for diagnosing and troubleshooting HVAC/R equipment, indoor comfort, energy efficiency, and related problems.
  • He/she must present options, service agreements, and pricing to customers in a clear, polite, and respectful manner.
  • The Service Technician must complete approved repairs/improvements in a timely manner, leave a clean and orderly work area, collect payment, fill out paperwork properly, and make our customers delighted so they will always call us for their HVAC needs.

Responsibilities:
  • Troubleshoot HVAC/R equipment, indoor comfort, energy efficiency, and related problems.
  • Present findings and options to customers; provide advice and recommendations.
  • Provide customers with information on new equipment when equipment age or repair cost would justify replacement.
  • Provide customers with information and pricing on service agreements, accessories, quality, cost, and other comfort improvements.
  • Complete approved repairs, improvements, or installations within industry standard times, following proper safety procedures.
  • Collect for work performed.
  • Clean equipment and work area, ensure complete customer satisfaction upon completion of work.
  • Complete all paperwork required by management.
  • Keep assigned service vehicles organized, clean, and stocked properly.
  • Contact the office following the completion of each call, providing requested information regarding the work completed, and receiving dispatch instructions for the next call.
  • Perform other duties as assigned.

Requirements:
  • Two or more years of experience in an HVAC service.
  • Ability to communicate clearly in a friendly, personable way with customers and coworkers.
  • EPA certified.
  • Valid social security card, driver’s license, and a clean driving record.
  • Well groomed, neat appearance. No visible tattoos or piercings.
  • Able to quickly troubleshoot problems.
  • Strong attention to detail with a desire and ability to complete the job correctly the first time.
  • Understands and is willing to follow proper safety techniques.
  • Ability to follow controls/wiring schematic.
  • Ability to braze/solder/weld.
  • On-call over weekends and after hours as required.
  • NATE certification is a plus.

Physical Demands:
  • To adequately perform the duties of this job the employee is regularly and routinely required to sit; stand, walk, stoop, use hands to finger, handle controls; hear, and talk.
  • The employee frequently is required to reach with hands and arms.
  • The employee must be able to climb ladders, work in hot and cold environments, and work in small crawl spaces.
  • The employee must regularly lift heavy objects.
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment:
  • The work environment noise level is usually moderate but will vary occasionally.
  • The work environment will subject employees to continual interruptions and changing priorities.
  • Effective, consistent, and constant communication with customers, vendors, co-workers, and others is required.

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