Desktop Support Technician

2 weeks ago


Wea Township, United States A3 Solutions, Inc. Full time $19 - $22
Desktop Support Technician 

Lafayette, IN, USA

Contract-To-Hire

  • Windows : XP- 7-8-10- MS Office Suite
  • Responsible for hardware and software upgrades and troubleshooting. 
  • Active Directory, Exchange, ISS, User Connectivity to Server
  • Resolved issues with customers such as VPN access, Microsoft Outlook Exchange, Password Resets, 
  • Troubleshoot Software and Hardware Issues with Remote users
  • Perform installs, moves, adds and changes
  • Hardware, software, and networking troubleshooting and repair.
  • Diagnosing and repairing Windows desktop and laptop. 
  • Break Fix – Component level PC peripherals repair and troubleshooting.
  • Testing systems to make sure that they are working properly
  • Basic TCP/IP Skills. Network Topography proficient.
  • Educated many new users of comp u term systems and software.
  • Repaired software and hardware computer and net issues
  • Assist the existing onsite support team with hardware break-fix, asset management, receiving, and imaging activities at a client site. 
  • The purpose is to enable the team to double their daily output for this short period. 
  • Daily tasks will include asset coordination, securely wiping hard drives, and applying standard OS images. 
  • Also, will be repairing/refurbishing Dell laptops and updating inventory records. 
  • This person needs to have at least 5 years of experience supporting laptop and desktop hardware. 
  • A+ certification is preferred but not required. 
  • Accuracy & attention to detail
  • Good troubleshooting ability

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