Hotel Assistant Manager

6 days ago

Livonia, United States Comfort Inn of Utica Full time $36,000 - $43,000
We are looking for a high energy, dynamic Assistant Manager to join our Hospitality Team

Assistant Manager is responsible for the following:
  • Answer inquiries and check-in/out guests in a timely and professional manner.
  • Oversee VIP and special guest requests.
  • Follow and enforce hotel credit policies.
  • Monitor guest feedback and GIS scores.
  • Ensure the maximization of room revenue.
  • Generate and update required reports, files, and checklists.
  • Help maintain productivity levels at or above budgeted standards.
  • Run room status reports and relay necessary information to affected departments.
  • Assist in training and cross-training of new hires and current employees.
  • Establish and maintain good communications and teamwork with fellow employees.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Operate relevant aspects of the Front Desk property management system.
  • Maintain inventory of front office supplies and purchase of supplies when necessary.
  • Be knowledgeable of rates, packages, and promotions.
  • Complete and/or ensure proper bucket checks are done each shift with room rate verification and housekeeping status report.
  • Assist Department Managers as needed.
  • Interviewing and training Front Office Team Members.

Mandatory Requirements:
  • At least 3 years of progressive experience in a hotel atmosphere.
  • Front Office Supervisory Experience preferred. 
  • A High School Diploma required; some college preferred.
  • Flexibility to work nights, weekends, and holidays.
  • On-call 24/7 for critical and/or emergency situations
  • Reliable transportation
  • Must be dependable and punctual.
  • Ability to lift 15 pounds or less, stand on feet for long periods of time, and bend, crouch, reach with no difficulty.

Preferred Experience/Knowledge:
  • Previous supervisory responsibility or equivalent preferred. 
  • 3 years hospitality/hotel experience
  • Special preference given to applicants that are bi-lingual.  

Benefits:
  • Blue Cross/Blue Shield Medical & Prescription Coverage
  • Delta Dental
  • 401K Retirement Savings
  • Vacation & Sick Pay
  • Incentive Programs 

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