Solutions Engineer

4 months ago

Waukesha, United States Peak Technologies Full time
Location On-Site:
  • N7 W22081 Johnson Drive, Waukesha, WI 53186
JOB SUMMARY & SCOPE
  • Works closely and collaboratively with the sales team to develop and execute winning technology strategies for our customers.
  • Win new business by designing solutions that meet the customer’s requirements and beat the competition.
  • Develop strong relationships with the sales team and key customer contacts.
  • Promote the complete portfolio of technology solutions and services available.
  • Lead customer-facing technical presentations and be able to demonstrate our technology solutions.
  • Perform technical support for our customers.
  • Perform billable services for our customers.
  • Thrive within an entrepreneurial environment that is mission-driven and results-driven.
KEY ACCOUNTABILITIES
  • Interact successfully and positively in a participatory climate, working collaboratively with our customers, sales, and internal team.
  • Be a problem solver.  Provide recommendations and options to help solve problems.  
  • Execute based on established processes.
  • Demonstrate active listening skills.  Be curious and willing to ask questions to dive deeper into the needs of the customer.  
  • Be hypersensitive to the details when composing, processing, and proofing information and data.
  • Self-motivation, and the ability to manage through ambiguity while also asking questions for understanding.  
  • Manage multiple projects and customers and interruptions with ease.
  • A strong and proven work ethic, high energy, and outstanding organizational skills.
  • Analytic ability to gather and summarize data.
  • Display a strong sense of emotional intelligence. Be able to relate and communicate effectively with an array of personalities and cultures.
  • Demonstrate quantitative analysis and critical thinking skills.
    Work effectively and efficiently under pressure and stress while maintaining a calm, professional demeanor.
  • Travel may be required for company events, training, and customer visits.
EDUCATION + EXPERIENCE + KEY TRAITS
  • Technical four-year degree, but experience in lieu of degree will be considered.
  • Time management and ability to meet deadlines.
  • Strong organizational skills and ability to multitask.  
  • Problem-solving and decision making.
  • Proactivity and self-direction.
  • Demonstrated proficiency in Microsoft Suite, specifically Outlook, Word, Excel, and Teams.
  • This list is not exhaustive or complete. While it represents the primary job functions, there are many related skills that will need to be provided at various times based on the specifics of the project.
LANGUAGE SKILLS
  • Primary language used in daily operations is English.
  • Read and interpret documents, procedure manuals and various correspondence from both internal and external.
  • Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.
SUPERVISION
  • This role does not include supervisory responsibilities.
DECISION MAKING + REASONING
  • Able to take accountability and responsibility for projects and initiatives assigned.
WORKING RELATIONSHIPS
  • Assigned Sales Team
  • Sr. Solutions Consultant
  • Director Solutions and Services


About Peak Technologies:

Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.

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