Operations Manager
4 months ago
Key Responsibilities:
- Provide leadership and direction to the Retreat Operations staff, ensuring alignment with organizational goals and objectives.
- Oversee the day-to-day operations of each department, including staffing, scheduling, training, and performance management.
- Collaborate with department managers to develop and implement standard operating procedures (SOPs), policies, and best practices to optimize efficiency and guest satisfaction.
- Monitor key performance indicators (KPIs) and guest feedback to identify areas for improvement and implement strategies for continuous enhancement.
- Act as a liaison between department managers, ensuring clear communication and coordination across all areas of operation.
- Manage budgetary responsibilities for each department, including expense tracking, budget forecasting, and resource allocation.
Qualifications:
- Bachelor’s degree or equivalent experience in hospitality management, business administration, or a related field.
- Minimum 5-10 years of experience in the hospitality industry, with at least 3 years in a management or leadership role overseeing multiple departments.
- Proven track record of effectively leading and developing teams to achieve organizational objectives.
- Strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Excellent communication and interpersonal skills, with the ability to build rapport and foster positive relationships with team members and guests.
- Proficiency in computer systems and software applications relevant to hospitality operations.
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