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4 months ago

Kansas City, United States Marquee Hospitality Full time
Night Auditor/Guest Service Agents are responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11 pm-7 am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks.

Qualifications:
  • At least 1 year of progressive experience in a hotel or a related field is required.
  • A High School diploma or equivalent is required.
  • College coursework in the related field is helpful.
  • Previous supervisory responsibilities preferred.
  • Must be able to work independently and with minimal supervision.
  • Knowledge of Accounting Principles.
  • Must be able to problem-solve and troubleshoot to resolve guest issues that may arise and respond to emergencies.
  • Must be proficient in Windows operating systems company-approved spreadsheets and word processing.
  • Must be able to convey information and ideas.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high-pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjusting or modifying to meet the constraints of the particular need.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Must be able to work in a self-managed environment.
  • Must be effective at listening to understand and clarify the concerns and issues raised by co-workers and guests.
  • Must maintain composure and objectivity under pressure.

Responsibilities:
  • Approach all encounters with guests and associates in a friendly service-oriented manner.
  • Maintain regular attendance in compliance with standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Initiate and complete the End of Day process.
  • Complete the Night Audit checklist for computer procedures daily.
  • Balance the day's work.
  • Maintain cashiering responsibilities as per Front Office procedures according to standards.
  • Maintain Front Office computer system operation according to standards.
  • Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
  • Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
  • Follow safety and emergency procedures according to standards.
  • Maintain proper record keeping (i.e. log books etc.) according to standards.
  • Be familiar with all policies and house rules.
  • Have a working knowledge of security procedures.
  • Prepare and distribute the Daily Flash Report as needed.
  • Transfer the master or house accounts as necessary.
  • Complete any reports as requested by management promptly.
  • Complete any miscellaneous duties as required.
  • Attend meetings as required by management.