Referral Coordinator
4 weeks ago
SPECIFIC DUTIES AND RESPONSIBILITIES:
Referral Duties:
- Processes referrals for outside specialists and testing in accordance with Referrals Policy and Procedure.
- Schedules consultation and diagnostic appointments for patients per provider/assistant request and documents necessary information.
- Completes requested forms for insurance and referring physician offices.
- Obtains insurance authorization for appointments, if necessary.
- Contacts patients to provide appointment date, time, location and preparation information for appointment, if appropriate.
- Answers questions regarding patient appointments and testing.
- Answers telephone, screens calls, takes messages, and provides information.
- Responds to voice-mails, emails, faxes, and/or messages from patients/parents/guardians, insurance plans, office staff, and specialty referring physicians in an appropriate time frame.
- Tracks outstanding referrals until completed.
- Attaches correspondence/results from referring provider/facility to order and routes to provider for review.
Miscellaneous:
- Exemplifies excellent customer service with patients/parents/guardians, visitors, and other employees; shows courtesy, friendliness, helpfulness, and respect.
- Consistently demonstrates respect for the capabilities, different cultures and/or personalities of internal and external customers.
- Relates well, and works collaboratively as a team member with, all levels of staff in a professional manner.
- Attends daily huddles, weekly and monthly staff meetings.
- Consistently alters plans/routines when situation requires and continues to perform without projecting stress/frustration that would adversely affect the work environment.
- Maintains and ensures patient privacy and confidentiality.
- Takes the initiative to proactively assist other referral coordinators without direct supervision and to resolve problems with other departments and co-workers.
- Maintains open and effective communication with providers and employees to ensure quality patient care.
- Performs other duties as assigned.
Qualifications:
- Education: High school graduate or equivalent.
- Experience: One year experience in the medical or health insurance field.
We are an Equal Opportunity Employer / Drug-Free Workplace
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