Desktop Support Technician
3 weeks ago
Job Role: Desktop Support Technician
Location: Augusta, ME
(Onsite or Hybrid or Remote): Onsite 1 day every 2 weeks, typically Wednesdays. Remote the rest of the time.
(Relocation Allowed or Relocation not Allowed): Relocation not Allowed.
Contract Duration: 12+ months with possible extension.
Full Job Description
We are seeking a proficient Windows Systems Support Specialist who excels in administering computer systems with minimal supervision. As part of our team, you will be responsible for a spectrum of tasks, including software uninstallation, repair, and updates, as well as troubleshooting and resolving operating system issues remotely. Acting as a liaison with vendors for technical support may also be required.
Responsibilities:
Provide comprehensive desktop computer support.
Install and manage application updates.
Troubleshoot and resolve Operating System update failures.
Remove unsupported or vulnerable software from users' computers.
Ensure thorough documentation of all work for future reference.
Adhere to established quality standards.
Proficient in installing software patches and upgrades.
Familiarity with remote technology and commands.
Deliver accurate and timely status updates.
Actively participate in team meetings and contribute to discussions.
Collaborate effectively within a team environment.
Excellent written and verbal communication skills.
Skills Required:
Proficient in hardware and software troubleshooting.
Strong customer service orientation.
Self-motivated and able to work independently.
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