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Learning and Development Manager

3 months ago

Chicopee, United States Mental Health Association, Inc. Full time
The Mental Health Association is hiring immediately for a Learning and Development Manager.  The Learning and Development Manager, manages the evaluation, development and implementation of the organization’s orientation and ongoing training and professional development programs, taking into consideration licensing standards, CARF and other accreditation standards, best practices, the agency’s mission and objectives, and employee performance and productivity. Work collaboratively throughout the organization to foster a work environment that values continuous learning and professional development.  Assist Vice President Quality and Organizational Impact in preparing the agency for licensing reviews and surveys.
Learning and Development Manager Essential Functions/Position Responsibilities

Learning & Development
  • Conduct core group of mandatory trainings on a regular basis for direct support staff. Work with managers and supervisors to maximize attendance and compliance.
  • Assess training and orientation needs. Address knowledge and skill gaps among employees at all levels and analyze the skills that the workforce as a whole requires to allow the organization to accomplish its strategic goals and objectives. Assists in the setting of strategic goals related to the learning and development of staff.
  • Provide train-the-trainer sessions for internal subject matter experts in order to help them develop the instructional skills necessary to share what they know with others in the organization. 
  • Coordinate and train agency trainers on various topics and deploy training opportunities as needed. 
  • Communicate available internal and external training opportunities. Develop and maintain agency training schedule, registration process and tracking plan to address licensing and funding compliance.
  • Manage and maintain in-house training facilities and equipment.
  • Keep current with advances and trends in learning theory and training methods by attending additional training. Incorporate new concepts into training delivery as appropriate to maximize learning opportunities and skill development.
  • Continuously evaluate and refine training curriculum, updating and changing with new information, materials and/or teaching methods as necessary.
  • Participate in the development of training/education-related policies and procedures.
  • Participate as a member of the management team. Serve on various internal and external committees as requested.
  • All other duties as assigned.
Compliance

  • Provide quality improvement reports to the Vice President of Quality and Organizational Impact on a quarterly basis.
  • Keep current on new initiatives set by various funding sources and accrediting bodies by attending outside trainings and events. Communicate compliance activities and philosophy to employees through in-service training, division meetings, and other presentations.
Learning and Development Manager Required Experience and Education

Four or more years of work experience in a position that includes designing and delivering training.  Experience in human services field.  Bachelor’s degree in Communications, Education, Training, Human Resources or related field or a combination of education and previous work experience as a trainer preferred. 

Learning and Development Manager Required Knowledge and Abilities

  • Initiative, motivated, and creative.
  • Ability to understand and teach a variety of subjects, including becoming certified to teach CPR, First Aid, Blood Borne Pathogens, De-escalation, management skills, etc.
  • Dynamic speaking and group facilitation skills; ability to effectively present information in a clear manner, demonstrate procedures and respond to questions.
  • Excellent written skills; ability to design “how to” instructions or manuals
  • Knowledge of adult learning styles. Flexibility to change delivery and approach, materials and content of presentations to engage audience.
  • Practical knowledge of instructional design theory and implementation.
  • Familiarity with a variety of training methods and techniques.
  • MS Office proficiency.
  • Outstanding organizational skills and follow through.
  • Ability to work collaboratively with all levels of the organization.
  • Ability to be flexible with work schedule at times in order to offer training early evening and weekend hours.
  • Proficient understanding of work performed throughout organization and how it contributes to agency mission and goals.
EEOC Statement: MHA Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, MHA Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.


About Mental Health Association, Inc.:

What We Do MHA (Mental Health Association) helps people live their best life. We provide access to therapies for emotional health and wellness; services for substance use recovery, developmental disabilities and acquired brain injury; services for housing and residential programming, and more. With respect, integrity and compassion, MHA provides each individual served through person-driven programming to foster independence, community engagement, wellness and recovery. Why It Matters The youth, adults, seniors and families we serve want the same things in life as anyone: to have friends, work, go to school, have meaningful relationships, express themselves (and be heard), and be accepted in their community for who they are. With our help and resources from a caring community, people can live their potential, in their community, every day. How We Think Starting in the 1960s, MHA’s groundbreaking efforts and advocacy helped to transition people away from institutional living to a life in our community. This became a model for the deinstitutionalization movement. Today, our leadership continues to advance awareness of mental health conditions and needs at local, regional and national levels. We drive compassionate care for those challenged by mental health, developmental disabilities, substance use, homelessness, acquired brain injury and more.