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Customer Relations Representative

2 months ago

Spokane, United States Staffing Solutions Full time $52,000 - $54,000
We have an immediate need for an experienced Customer Relations Representative to work with a company located in the city of Spokane. This is a direct-hire position that offers a salary between $52k-$54k DOE.

Company Benefits:
  • Medical, dental, and vision coverage offered
  • 401(k) With Employer Contribution
  • Paid holidays, paid vacation and sick time
  • Company-sponsored life insurance
  • Company-sponsored short and long-term disability
  • Union-based company

Job Duties and Responsibilities for Customer Relations Representative:
  • Responsible for soliciting new business and maintaining the existing customer base.
  • This will include the various aspects of the meat, fish, food processing, and restaurant industries for hard material, grease trap services, used cooking oil collection, and repair and maintenance of drains and grease traps.
  • Responsible for communicating with customers on an ongoing basis to determine if they are receiving proper service, require additional services or equipment, and are overall satisfied with their service.
  • Responsible for meeting with canceled accounts to determine the reasons for the canceling and try and attempt to get the accounts back.
  • Schedule meetings with customers and set up cold calls in areas identified by the Division Manager and Procurement Operations Manager.
  • The position requires the ability to properly communicate orally and in writing with customers and all levels of Company personnel, including the business owners and Officers, Division management, Division staff in various departments, etc.
  • May be required to meet/communicate with various City and/or County inspectors involved in the regulating and enforcement of laws and regulations pertaining to the services provided by the Company.
  • 75-90 percent of the day will require being in the field visiting new and existing customers, depending on the tasks assigned for the day/week.
  • Prepare customer setup sheets and possibly enter new customer information into the Company’s routing system.
  • Follow up on stops with no material picked up as identified by the drivers to determine why the stop of routed and if it needs to be re-routed.

Job Requirements for Customer Relations Representative:
  • 3 to 5 years of experience and contacts in the restaurant/food industry
  • Working knowledge of Microsoft Office including Outlook, Excel, and Word
  • High school diploma
  • Valid driver's license with an acceptable MVR

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