Escape Room Lead

7 days ago


San Mateo, United States Ryptic Room Escape Full time $23 - $25
About the Job:Ryptic Room Escape is looking to hire an Escape Room Lead - San Mateo, CA.
You are:
  • Passionate and positive.
  • Service-focused and detail-oriented.
  • A hard-worker and a problem-solver.
  • Loves working with low-voltage electronics to power do-dads and gizmos.

Ryptic is fun, fast-paced, and filled with magnetic energy — you’ll never be bored As an Escape Room Lead, you’ll be leading a team, and helping run a small business.
Responsibilities:
  • Provide high-level customer service and exceptional hospitality to Ryptic Room Escape customers, handling customer issues and concerns in a positive and timely manner.
  • Run our Escape Room Games, and train other staff on these games.
  • Train, motivate, direct, coach and evaluate Ryptic staff, creating and maintaining a team that is highly personable, client-oriented and committed to achieving and exceeding both the location and company goals.
  • Work closely with the Operations Manager on the implementation of standard operating policies and procedures designed to accommodate the rapid growth objectives of our organization.
  • Assist in maintaining and upgrading our locations to the highest quality.
  • Receive, deliver, and act on feedback.
  • Develop awesome relationships in your community

Qualifications:
  • 1 year prior experience in team leadership
  • Leadership experience (coaching, developing, or mentoring individuals with examples of success stories is a huge plus).
  • A LOVE for customer service (making people happy).
  • Amazing communication skills — must be able to set clear expectations and give/receive feedback clearly and effectively.
  • Must be highly organized with the ability to prioritize multiple tasks in the moment.
  • Able to work a non-traditional schedule. 
  • Comfortable using power tools on the job from time to time.
  • Any experience with woodworking, Arduino electronics, and low-voltage wiring is a plus 

This role is perfect for those looking to work 30-40 hours a week and make an escape room experience that people will want to write home about
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