Customer Service Greeter

2 months ago

Williamsburg, United States Loyalty Automotive Full time $14 - $15
Customer Service Greeter - Loyalty Chevrolet/Cadillac

SUMMARY:The Service Greeter works in the service department in a supporting role meant to enhance the customer experience for clients arriving for service work. The Service Greeter will be the first point of contact for service clients arriving at the dealership. The Service Greeter’s goal is to provide a warm and welcoming reception for service clients and to direct clients into the service drive in an organized manner.
ESSENTIAL DUTIES include the following:Other duties may be assigned:
  • Prepare appointment packets for incoming service clients.
  • Prepare appointment log for incoming service clients.
  • Organize and maintain an inventory of appointment hats for the service drive system.
  • Place and move service drive cones, organize their layout, and maintain the inventory.
  • Prepare the service drive for client arrival each day, moving, or coordinating the movement, of any vehicles left in the service drive from the previous day’s business.
  • Greet service clients arriving at the dealership. Locate the client’s name on the appointment log and locate the appointment packet associated with that specific client.
  • Direct the flow of client traffic heading into the service drive.
  • Performs other duties as assigned.

MARGINAL DUTIES include the following:
Other duties may be assigned:
  • Cover Service Concierge duties when necessary.
  • Move service vehicles.
  • Assist with service department support role responsibilities when necessary for the good of the clients and the business.
  • Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

QUALIFICATIONS:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The employee will have strong customer service skills and a friendly disposition. An outgoing personality as someone who likes to interact with people regularly is a necessity, as well as an ability to handle stress while maintaining composure. The employee will be able to politely, and confidently, take ownership and control of any situation to benefit our clients or our dealership.

EDUCATION and/or EXPERIENCE:
  • High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS: 
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS:
  • Ability to perform basic mathematical skills at a high school level.

COMPUTER SKILLS:
  • Ability to use computer and tablet software systems associated with service department activities.
  • Ability to type information into spreadsheets.
  • Ability to use email and scheduling software.

REASONING ABILITY:
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS:Valid Driver's License and a driving record acceptable to the dealership and/or insurance company.
PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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