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Executive Director

1 month ago

Birmingham, United States Regency Senior Living Full time
Executive Director, IL/ALF/MC at Regency, Birmingham, AL
Regency Senior Living is a Non-Mandate Company

Position: Executive Director, Regency Retirement Village, Birmingham, AL

Position Summary:
Direct residence operations in accordance with its policies and procedures, mission, and philosophy
Lead and motivate employees in providing quality care and services to residents and maintaining a high level of customer satisfaction.

Primary Responsibilities:
  • Customer Service.
  • Oversee the safety and well being of the residents in accordance with the residence’s philosophy and standards of care.
  • Represent the residence to the community, family members, and visitors and develop positive relations with all customers.
  • Establish and maintain an open-door policy and a high level of ongoing communication with residents and their families.
  • Contact the resident’s family when a change in services is needed. Lead and participate in a resident/family conference to review changes in services.
  • Ensure a high degree of customer satisfaction.
  • Actively participate in providing service to residents.
  • General Management
  • Adhere to and implement residence policies and procedures.
  • Maintain a high level of occupancy.
  • Assist in the development of the residence’s budget.
  • Operate the residence within the budget.
  • Assist with the marketing of the residence including developing relationships with local referral sources.
  • Prepare weekly and monthly reports as directed.
  • Maintain up-to-date and complete resident files.
  • Assume on-call responsibilities on a rotational basis and assign on-call responsibilities to other qualified directors.
  • Make final decision on resident move-ins and move-outs based on the well-being of the resident and in accordance with the residence policies and procedures.
  • Hiring, Supervising, and Training, Recruit, hire, and supervise all employees, and ensure adequate staffing.
  • Lead by example, encourage teamwork, promote the residence’s philosophy, and provide ongoing coaching to employees.
  • Motivate employees through recognition programs, training, and teambuilding.
  • Conduct regular performance appraisals with employees.
  • Provide an “open door” to employees, and address any employee concerns or grievances.
  • Maintain complete and up-to-date employee files.
  • Maintain a high level of employee satisfaction.
  • Ensure appropriate handling of on-the-job injuries as reported by employees.
  • Oversee and implement the training of all employees in accordance with residence policies and state and federal regulations.
  • Ensure proper documentation for all training.

Qualifications:
  • Bachelors degree.
  • Minimum two years management experience.
  • Strong leadership skills.
  • Desire to work with older adults.
  • Knowledge Requirements.
  • Any required management training.
  • Maintain knowledge of federal and state laws pertaining to assisted living.