Admin Assistant/Client Relations Specialist
3 months ago
In this role, you should be an excellent communicator who is able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we would like to meet you.Your goal will be to help us safeguard our revenue and retain our customers.
Responsibilities:
- Build relationships with key employees among customers
- Create plans to address clients’ business needs
- Advise clients on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and products
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
- Composes and types routine correspondence.
- Conducts research, and compiles and types statistical reports.
- Coordinates and arranges meetings, prepares agendas, reserves and prepares facilities, and records and transcribes minutes of meetings.
- Greets scheduled visitors and shows them to appropriate area or person.· Makes copies of correspondence or other printed materials.
- Orders and maintains supplies and arranges for equipment maintenance.
- Organizes and maintains file system and files correspondence and other records.
- Prepares outgoing mail and correspondence, including e-mail.
- Assists with reconciliation of payroll hours with timeclock.
- AR and AP data entry, invoicing, deposits.
- Other duties as may be assigned.
- Proven track record of meeting and exceeding targets
- Background in customer service; industry knowledge is a plus
- Experience tracking relevant KPIs (e.g. customer satisfaction)
- Proficient in MS Office Word and Excel
- Strong Quick books, Microsoft Excel and Word, Strong interpersonal skills, good phone etiquette, ability to follow directions and meet deadlines.
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- ·bility to work well with a team
- Hotel experience a PLUS but not mandatory
Benefit Conditions:United Hospitality Services is a commercial laundry for the high-end hospitality industry.
QUALIFICATIONS: Microsoft Office, Quick books, Bilingual preferred
EDUCATION: High School Diploma or GED preferred.
PHYSICAL DEMANDS: Sit for up to 8-10 hours per day, must be able to lift 10-15 lbs occasionally.
WORK ENVIRONMENT: Casual business setting.
United Hospitality Services is a commercial laundry for the high-end hospitality industry.
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